Ingrid

Ingrid is a leading delivery experience platform designed to enhance the logistics and delivery aspects for eCommerce and retail businesses.

By integrating advanced technology and AI, Ingrid helps retailers manage a multi-carrier delivery strategy that simplifies shipping and reduces costs, all while offering more delivery options to improve customer satisfaction and loyalty. The platform is tailored for aspirational retailers who wish to transform delivery into a revenue-driving and competitive advantage, providing tools to optimize the entire delivery process from pre-purchase to post-purchase stages.

Ingrid offers a seamless experience by uniting customer experience, profitability, and operational efficiency, enabling businesses to boost conversion rates and customer retention. It operates globally, supporting retailers in over 170 countries, and integrates with more than 300 carrier products to ensure efficient international scaling. The platform is particularly beneficial for eCommerce retailers, online marketplaces, and businesses with complex delivery needs, aiming to streamline logistics and enhance shopper experiences.

Ingrid stands out from other eCommerce tools by offering a comprehensive delivery experience platform that integrates customer experience, profitability, and operations into a single toolbox.

Unlike other platforms, Ingrid emphasizes a consumer-first approach with personalized delivery options at checkout, reducing cart abandonment and enhancing customer satisfaction. Its multi-carrier delivery strategy supports over 300 carrier products, allowing retailers to efficiently scale internationally while optimizing last-mile logistics.

Ingrid's unique selling points include its ability to automate carrier orchestration using AI, provide seamless delivery solutions in over 170 countries, and offer flexible delivery choices like home delivery, pick-up points, and lockers. This approach not only streamlines delivery processes but also helps businesses drive conversion rates and customer loyalty by turning deliveries into a competitive advantage.

Ingrid enhances key eCommerce metrics including conversion rates, customer satisfaction, and retention by optimizing delivery options and reducing cart abandonment. It also boosts operational efficiency, decreases shipping costs, and improves delivery speed and reliability. This comprehensive approach ensures retailers can offer a superior delivery experience, driving overall business growth.

Who Would Use Ingrid:

Ingrid is primarily used by eCommerce managers, logistics coordinators, and operations teams who focus on optimizing delivery processes. It also benefits customer service teams by providing tools to enhance customer satisfaction and marketing teams aiming to boost conversion rates through improved delivery options.

Setup Scale:

Setting up Ingrid is a medium-sized project. It involves integrating the platform with existing eCommerce systems, configuring delivery options, and setting up carrier partnerships. This requires collaboration across IT, logistics, and operations departments but is streamlined by Ingrid's user-friendly interface and comprehensive support, minimizing disruption and ensuring a smooth transition.

Ingrid is ideal for medium to large eCommerce retailers and online marketplaces that require robust delivery management and optimization solutions.

Businesses that benefit the most are those with complex logistics needs, offering multiple delivery options like home delivery, pick-up points, and locker services. It suits companies aiming to enhance customer experience, boost conversion rates, and streamline international shipping.

Conversely, Ingrid may not be suitable for very small businesses or startups with limited shipping needs, as the platform's comprehensive features might exceed their requirements or budget. Additionally, brick-and-mortar stores without an eCommerce component would find limited use for Ingrid's functionalities.