Returnly

Returnly is completely focused on the post-purchase experience. Their really unique angle comes from working to reconvert post-purchasers and mitigate refunds by improving that post-purchase experience.

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It starts with the return portal, a self-serve platform for consumers to return or exchange a product easily, with little or no human intervention on your side - thus reducing your customer service costs associated with returns and exchanges, without lowering (perhaps even elevating) the overall experience.

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By using their return platform, you can more easily categorize why returns are happening and make operational adjustments that reduce those returns.

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Returnly is completely focused on the post-purchase experience. Their really unique angle comes from working to reconvert post-purchasers and mitigate refunds by improving that post-purchase experience.

​

​

It starts with the return portal, a self-serve platform for consumers to return or exchange a product easily, with little or no human intervention on your side - thus reducing your customer service costs associated with returns and exchanges, without lowering (perhaps even elevating) the overall experience.

​

​

By using their return platform, you can more easily categorize why returns are happening and make operational adjustments that reduce those returns.

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With Returnly, exchange orders are fulfilled and shipped instantly, prior to receiving the original item. The best part is that there is no risk/fee to the merchant if the customer doesn't return the original item. This expedites the return process and makes for a great customer experience.

The real magic though is in their return credit management platform, which uses a machine learning algorithm to assess and approve account credit to consumers, mitigating risk of fraud (in most cases they take full risk) and avoiding a full refund. This is a serious wow-factor which improves the customer experience.

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With Returnly, exchange orders are fulfilled and shipped instantly, prior to receiving the original item. The best part is that there is no risk/fee to the merchant if the customer doesn't return the original item. This expedites the return process and makes for a great customer experience.

The real magic though is in their return credit management platform, which uses a machine learning algorithm to assess and approve account credit to consumers, mitigating risk of fraud (in most cases they take full risk) and avoiding a full refund. This is a serious wow-factor which improves the customer experience.

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Typically the Director of Ecommerce or operations is the one pushing to use a return management platform like Returnly. The vetting process may also require bringing in your CFO to discuss financials, your CEO to discuss changes to the business strategy, customer service to discuss how this changes and impacts their jobs, and marketing, since this increases satisfaction and retention and possibly also word of mouth.

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This is a mid-market to enterprise tool for merchants who are looking to streamline their operational efficiency and improve that post-purchase experience.

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Smaller stores doing 50 returns and under a month can use their self-serve platform, once you are doing more than that, you'll find value in going through their sales and demo process to understand how their tool will impact your business.

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If you don't offer returns, this is not the tool for you. If you don't care about a positive customer experience... Shame on you.