Returnly is completely focused on the post-purchase experience. Their really unique angle comes from working to reconvert post-purchasers and mitigate refunds by improving that post-purchase experience.
It starts with the return portal, a self-serve platform for consumers to return or exchange a product easily, with little or no human intervention on your side - thus reducing your customer service costs associated with returns and exchanges, without lowering (perhaps even elevating) the overall experience.
By using their return platform, you can more easily categorize why returns are happening and make operational adjustments that reduce those returns.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
With Returnly, exchange orders are fulfilled and shipped instantly, prior to receiving the original item. The best part is that there is no risk/fee to the merchant if the customer doesn't return the original item. This expedites the return process and makes for a great customer experience.
The real magic though is in their return credit management platform, which uses a machine learning algorithm to assess and approve account credit to consumers, mitigating risk of fraud (in most cases they take full risk) and avoiding a full refund. This is a serious wow-factor which improves the customer experience.
Returnly will increase repurchase conversion rates and generate uplift with Returnly Credit (saves sales, less refunding).
By optimizing self-service, you will save your customer support team a ton of time, improve customer lifetime value and reduce the cost of customer service per customer.
Typically the Director of Ecommerce or operations is the one pushing to use a return management platform like Returnly. The vetting process may also require bringing in your CFO to discuss financials, your CEO to discuss changes to the business strategy, customer service to discuss how this changes and impacts their jobs, and marketing, since this increases satisfaction and retention and possibly also word of mouth.
This is a mid-market to enterprise tool for merchants who are looking to streamline their operational efficiency and improve that post-purchase experience.
Smaller stores doing 50 returns and under a month can use their self-serve platform, once you are doing more than that, you’ll find value in going through their sales and demo process to understand how their tool will impact your business.
If you don’t offer returns, this is not the tool for you. If you don’t care about a positive customer experience… Shame on you.