All Access: AI Revolution in Customer Self Service & Support APAC 2026
CX Network
A free, two-day online webinar series for APAC CX and support leaders on using AI-powered self-service (chatbots, virtual agents, automation) to scale faster resolutions and strengthen contact-centre performance.
All Access: AI Revolution in Customer Self-Service & Support APAC is a 2-day free online event hosted on the CX Network virtual event platform (Online – APAC). Built for CX, contact center, and customer support leaders, it spotlights how AI is changing the way teams design frictionless, always-on service—without sacrificing the human touch.
Across two days of bite-sized, practical sessions, attendees can expect focused discussions on modern self-service and support operations—think chatbots, virtual assistants, automation, and the operating models that make them actually work in the real world (not just in a demo).
The emphasis is on usable ideas: what to automate, what to keep human-led, and how to improve speed, consistency, and customer satisfaction as volumes rise.
If you attend, you will:
- Learn how to evaluate where AI-driven self-service can reduce inbound demand vs. where it risks creating more friction
- Understand what “good” looks like for chatbots and virtual assistants—so you can spot hype, set realistic expectations, and measure impact
- Pick up approaches to triage and route conversations faster, improving visibility across support interactions
- Get ideas for balancing automation with agent experience—so your team isn’t stuck cleaning up after broken flows
- Leave with practical takeaways to strengthen support efficiency and customer experience in an APAC context
This event is particularly useful if you’re under pressure to scale support, lower cost-to-serve, or modernize self-service—while still protecting trust and brand experience.
For the latest agenda, session timings, and speaker details, check the event website below for more information.
Other events we thought you might like…
MDS Inspire is a premier eCommerce event in Las Vegas, uniting over 500 brands and innovators from platforms like TikTok Shop, Amazon, and DTC for two days of actionable growth strategies, workshops, and networking opportunities.
Camp Miva 2026 is a three-day eCommerce learning and networking event for Miva merchants and partners, held at the Hyatt Regency La Jolla in San Diego, CA.
Join retail leaders at The Royal Horseguards Hotel, London for a full-day event focused on actionable eCommerce delivery insights, peer networking, and strategies to optimise local and international operations.