Customer Connect Live 2025

Customer Connect Live 2025 will take place in London. At this event, you’ll gain actionable insights on enhancing the customer experience, learning from top industry experts, and connecting with your peers in the eCommerce sector.

This roundtable conference is a must-attend event for anyone aiming to optimize their customer loyalty strategies and create memorable customer journeys.

What to expect:

• Engage in expert-led sessions focused on customer experience across pricing, promotions, merchandising, marketing, and more
• One-to-one networking opportunities with industry professionals, ensuring meaningful connections
• Practical insights from retailers about the latest customer loyalty techniques
• A gourmet three-course lunch, followed by a champagne networking reception, providing ample opportunities to discuss new strategies
• Interactive discussions on how to improve customer loyalty and combat the challenges that come with poor customer experiences

If you’re a retailer at a managerial level or higher, representing a business with an annual turnover of £2 million or more, this event is tailored for you.

Whether you’re looking to implement a new loyalty scheme or refine your existing strategies, this is the perfect opportunity to get the knowledge you need.

This event is free for IMRG Retail Members. Non-members can apply to attend if they meet specific eligibility criteria.

For more details and to register, check the event website today!