Customer Engagement Summit 2026

The Engage Customer Summit is a game-changing, two-day in-person event bringing together over 3,000 customer experience professionals, technology innovators, and industry leaders at Evolution, Battersea, London.

If you attend, you will:

• Gain exclusive insights from world-class speakers representing global giants like Google, Ford, Harrods, IKEA, LinkedIn, eCommerce leaders, and more.
• Learn from practical case studies and success stories across six specialized topic stages, covering cutting-edge trends in contact centres, data analytics, engagement marketing, loyalty, CRM, and customer experience management.
• Be inspired by actionable strategies and proven frameworks to elevate customer engagement and drive measurable business outcomes.
• Network with high-level decision makers, peers, suppliers, and partners in a vibrant, single-floor exhibition environment featuring 150+ exhibitors.
• Discover the latest solutions and innovations in CX technology, AI, and omnichannel communication, with a focus on real-world business impact.
• Participate in discussions on AI-powered personalization, ethical data use, loyalty-building, and digital transformation shaping the future of customer engagement.
• Connect with professionals from a diverse range of sectors, from finance and retail to tech and healthcare.
• Explore opportunities to build lasting business relationships and stay at the forefront of customer engagement trends.

Whether you’re aiming to transform your organisation’s CX approach, enhance loyalty and retention, or stay ahead of the latest technology, the Engage Customer Summit offers unmatched value, learning, and connections in one dynamic experience.

This event is paid.

Check the Engage Customer Summit website below for full details, agenda, and registration information.