Delivery & Cross-Border Connect Live 2026

information about 2026 coming as soon as we have it

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The Delivery & Cross-Border Connect Live 2025 is a full-day conference taking place at the distinguished Royal Horseguards Hotel in London, located along the River Thames at Embankment.

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This event is designed to address the complexities of customer expectations in delivery and cross-border eCommerce, as highlighted by IMRG data indicating that 57% of shoppers abandon carts due to delivery concerns, and nearly 30% are hesitant to purchase from international retailers.

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Attendees can expect to:

• Enhance Customer Satisfaction: Gain actionable strategies to improve both pre- and post-purchase delivery experiences, directly addressing common customer concerns.
• Engage in Expert Discussions: Participate in insightful roundtable sessions and peer-to-peer dialogues, fostering collaboration and the exchange of best practices.
• Network with Industry Leaders: Connect with peers and experts during dedicated one-to-one networking sessions, a gourmet three-course lunch, and a champagne reception.

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The conference is complimentary for IMRG Retail Members.

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Non-members may also attend at no cost, provided they meet specific eligibility criteria:

• Holding a managerial position or higher within their organization and
• Representing a retail business with an annual turnover of £2 million or more.

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This event offers a valuable opportunity to gain insights into the latest challenges and opportunities in eCommerce delivery and cross-border trade, equipping attendees with the knowledge needed to drive business growth.

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For more details and to confirm eligibility, please visit the event website.