CustomerX 2026

CustomerX at Olympia London is redefining what it means to put the customer at the centre of eCommerce. Over two days, you’ll connect with innovators, access exclusive insights, and experience the technologies shaping tomorrow’s customer journeys.

Why attend CustomerX? Here’s what you can expect:

• Unlock actionable strategies: You will gain access to the latest approaches for driving customer loyalty, monetisation, and innovation across multiple sectors.
• **Connect with decision-makers: **If you attend, you'll have opportunities for high-impact networking and curated 1:1 meetings with senior executives and commercial leaders shaping the next wave of eCommerce.
• **Explore cutting-edge technology: **You will experience firsthand the AI, data, and creative solutions redefining the customer journey—from new measurement tools to next-generation customer experience platforms.
• **Learn from industry leaders: **Hear from the biggest platforms, pioneering brands, and top retailers as they share future predictions, in-depth insights, and operational strategies critical for thriving in a rapidly evolving marketplace.
• Be part of a redefined event experience: If you’re looking for more than a traditional trade show, CustomerX offers a high-end, design-led environment that fosters creativity, collaboration, and genuine commercial outcomes.
• **Expand your perspective: **You’ll connect with peers from every sector where customer experience is key—breaking down silos to shape the future of commerce together.

This is a paid event, ensuring a premium experience tailored for committed industry professionals.

CustomerX is a must-attend for anyone looking to stay ahead in the dynamic world of eCommerce and experience-driven industries. Attendees will leave with actionable takeaways, valuable connections, and a fresh perspective on what it means to serve today’s ever-evolving customer.

Interested in learning more?

Check the event website below for full details and registration information.