eCom Collab Club London

**eCommerce agencies and tech partners. Listen up.**

Online events suck

We all want to grow.

We all wish we did partnerships better

There are some freakin' awesome people in UK eCommerce that we haven't met.

If you're nodding your head like a well-oiled nodding dog - well, you've come to the right link from your daily LinkedIn scan.

eCommerce Collab Club brings together eCommerce agencies and tech partners under 1 warm, caffeinated roof. This time, we’re digging into what happens after the checkout – because the sale is never the finish line.

With rising costs, rising expectations and customers who often ghost faster than a bad Hinge date, brands are being forced to rethink the post-purchase experience. From delivery to unboxing to what happens next, we’re getting into the messy middle of** keeping customers engaged, happy and actually coming back**.

Expect honest opinions, real examples, and strategies you can actually use…not just scribble down to never look at again.

Why You Should Attend

• **No Faff. No “Growth Hacks”. Just What Works **Two straight-talking panels on subscriptions, retention and reducing churn. No f*ckwittery, no recycled LinkedIn advice – just operators sharing what’s actually driving results.
• **Build a Subscription People Don’t Cancel **From offer structure to incentives to customer experience, we’ll unpack what makes a subscription worth sticking with – and where most brands go wrong.
• **Churn Is a Choice (Kind Of) **You worked hard to get them to subscribe…now the games begin to keep them. Learn how brands are reducing cancellations and turning subscribers into long-term, high-value customers.
• **Meet People Who’ve Been Burned Before **No awkward networking. Just founders, operators and partners swapping ideas, sharing what’s worked (and what’s flopped) in figuring out subscriptions properly in 2026.

Meet the Speakers

On the roster so far:

• Chris Traverse, CTO,** Huel**
• Janis Thomas, CMO, Clothes Doctor
• Zappost
• Rob Manning, Commercial Director D2C, Natures Menu
• Craig Niven, Subscriptions Consultant, FILDI
• Meghan Frazier, Senior Retention & Lifecycle Marketing Manager, NAYDAYA
• John Burke, Founder & Non-Executive Director, Craft Gin Club
• Outra

Plus more exciting **DTC Brand founders **to be announced very soon...

The Takeaway

You’ll leave with a clearer plan for building subscriptions people stay for. From crafting better offers to reducing churn and increasing lifetime value, expect practical ideas you can put into action straight away…plus a few smart people in your corner to help you do it.

Sold? If so, just grab a ticket now