Field Service Connect USA 2025

Field Service Connect USA is a private, executive-level gathering purpose-built for service and support leaders from large, complex organizations.

Hosted at the Hyatt Regency Austin, this three-day program focuses on the real levers that improve customer experience, technician productivity, and service profitability—without the noise of a traditional trade show.

The format blends peer-led keynotes, small-group boardrooms, curated 1:1 meetings, and working roundtables so you spend more time solving problems with true peers.

If you attend, you will:

• Benchmark service strategy with VP/Director-level peers across manufacturing, medical devices, utilities, high-tech, and heavy equipment.
• Pressure-test initiatives on AI, predictive maintenance, remote support, and technician enablement to boost first-time fix and MTTR.
• Explore playbooks for workforce development—recruiting, upskilling, safety, and knowledge capture—to strengthen field teams.
• Align parts, pricing, warranty, and service contract strategies to improve margin mix and lifetime value.
• Compare tools and integrations (FSM, CRM, knowledge, analytics) with operators who have shipped and scaled them in the field.
• Build high-value relationships in a curated, invitation-only setting designed for focused conversations and concrete next steps.

Expect decision-grade content aimed at the realities of enterprise service—legacy tech stacks, distributed workforces, and increasing customer expectations.

With its intentionally limited audience and high signal-to-noise ratio, Field Service Connect is structured so you leave with a prioritized roadmap, vetted partner intros, and clear KPIs for the next quarter.

This summit is complimentary for qualified, invited executives and maintains a cap on attendance to preserve quality of dialogue.

Check the event website below for the latest agenda, qualification criteria, and how to request an invitation.