K:BOS 2026

K:BOS 2026 is a **paid, in-person, 2-day **B2C marketing and customer experience event held at the Hynes Convention Center, Boston—built for brands and operators who want practical, real-world direction on what AI-first consumer growth looks like right now.

Expect a program designed around actionable learning, not theory: keynotes and panels on the main stage, focused breakouts that go deep on the topics that matter most, and hands-on workshops led by Klaviyo experts and partners. The emphasis is on how to apply unified customer data, AI agents, and automation across the customer journey to build smarter 1:1 relationships at scale—without adding unnecessary complexity or headcount.

If you attend, you can expect to:

• Learn how leading B2C teams are using AI and unified data to drive growth, efficiency, and better decision-making.
• **Take away practical frameworks you can implement **across channels like email, SMS/text, WhatsApp, push, web, and service.
• **Pressure-test your strategy in interactive sessions **(including roundtables and tactical deep dives) aimed at real operational challenges.
• Get inspired by experienced operators and brand leaders sharing what’s working, what’s changing, and what’s next in customer experience.
• Explore a product expo and networking program designed to help you identify partners, agencies, and peers who can accelerate execution.
• Access digital recordings so you can revisit key sessions and share insights with your team after the event.

This is a strong fit for marketers, CRM/lifecycle leaders, retention teams, and eCommerce operators looking to modernize their customer experience stack and workflows—especially anyone exploring how AI can support personalization and automation at scale.

For the full agenda, session formats, and event updates, check the event website for the latest details.