Redefining Contact Centers in the Age of AI 2026

All Access: Redefining Contact Centers in the Age of AI is a 2-day free online webinar series, hosted online via CX Network’s virtual event platform.

It’s built for CX and contact center leaders who want to move beyond “AI hype” and get clearer on what’s actually working—across operations, service quality, and agent experience—when AI and automation become part of the day-to-day contact center engine.

Across the series, expect expert-led sessions that explore how modern teams are reshaping the contact center from a cost center into an experience engine—using AI to improve speed, consistency, and decision-making, without losing the human touch that customers still value.

If you attend, you will:

• Learn how to spot high-impact use cases for AI in the contact center (and separate them from shiny distractions).
• Understand how to use automation to reduce operational drag—so teams spend less time chasing issues and more time improving service outcomes.
• Get practical ideas for creating a smoother workforce and performance rhythm, including how to better synchronize teams for consistent delivery.
• Take away frameworks for turning contact center data into more confident decisions—improving performance, quality, and customer satisfaction over time.
• Hear what’s changing now in AI-enabled service models, and what leaders are prioritizing as contact centers evolve.

For the latest agenda, session breakdown, and registration details, check the event website below for more information.