The Delivery Conference 2026

TDC is the UK’s flagship gathering for leaders shaping eCommerce delivery, returns, and customer experience. Hosted at the Royal Lancaster Hotel in London, the 2026 edition blends executive keynotes, deep-dive tracks, and high-intent networking—plus an off-site welcome reception to kick things off in style.

Expect a program centered on the AI-powered, data-driven, and customer-led future of logistics, with sessions spanning technology, sustainability, cross-border, and the partnerships redefining fulfilment.

Headline names announced include Mary Portas, Richard Ayoade, Al Ko (Auctane) and Arka Dhar (Google DeepMind) alongside brand, carrier, and platform leaders who bring real-world case studies and practical frameworks—not just big ideas.

The opener features customer user groups followed by a welcome reception at Porchester Hall; the main conference runs the next day with 20+ sessions, product showcases and workshops, and a closing celebration back at the venue.

If you attend, you will:

• Get decision-grade insight on using AI and data to improve forecasting, routing, exception management, and post-purchase CX.
• Benchmark strategies for cross-border growth, diversified last-mile, sustainability targets, and delivery-led loyalty.
• Translate vision into action in track sessions (Smart & Adaptive Logistics, Customer-Led Delivery, Business of Intelligent Delivery) designed for operators.
• Meet retailers, carriers, and tech providers in the exhibition hall (50+ solutions expected) and structured networking formats.
• See what’s next from Metapack & ShipStation in product showcases focused on automation and delivery intelligence.
• Wrap the day with an evening celebration for more connection time with peers and partners.

Registration tiers confirm it’s a ticketed conference with category-based pricing (retail, carriers/3PL, technology vendors, sponsors) and team bundles available.

Check the event website below for agenda details, speaker updates, pricing, and registration.