Loop Returns is all about automated return management. Intercept, mitigate, surprise and delight, while increasing Lifetime Value and brand equity.
A return doesn’t always mean a refund. Loop is aimed at reducing returns, increasing exchanges, and automating the process so that your team isn’t bogged down with very repetitive ticket processing.
In the beginning, as a brand, you may want to simply refund a customer with store credit and let them make a new purchase. This is a clunky process that causes confusion, leading to churned customers. Instead, Loop Returns helps save the sale by making it easy to simply exchange products by creating a discount for the exchange of the replacement product(s) so that it comes in properly through your regular order process. This saves your customer support team valuable time. And Loop Returns will automatically check if items are returnable, past their return window, or marked as #final-sale (as a tag in Shopify or your Ecommerce platform) to prevent non-returnable items from getting through.
Loop Returns recognized that offering free exchanges and a credit on refunds will decrease your refund rate. They have a refund mitigation step called “Shop Now” which is working to “save the sale” by incentivizing the customer to buy other products from the store, thus not giving the full refund. Oftentimes they give a small $5 or $10 bonus for “Shopping Now” rather than getting the refund.
And, they work with Easypost to automatically create a return printing label so that your customer can easily send back the product.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.