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What is Reviews.io?

Reviews.io helps you to collect video, photo and text reviews from your customers and then displays those reviews on your website, google and social media platforms. This tool simplifies the process of gathering customer reviews and provides you with real opinions by real people that will increase your social proof and drive you conversions.

By providing fully branded and customizable email templates, Reviews.io automates your review request process by emailing customers after they’ve made a verified purchase. Customers can then respond to the email sharing their thoughts via text, photo or video, without having to login to a portal or go to your website. In just a few clicks, they can easily give feedback with a star rating, comments, etc. producing valuable user-generated content for you.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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Reviews.io Features

Video Reviews
Social Proof
Reputation Management
SMS Reviews
Review Adverts
Net Promoter Score
Reporting
Competitive Analysis

Pricing

Small Business

$135/month
Company Reviews
Product Reviews
Video Reviews
Google Seller Ratings
Bing & Yahoo Ratings
Google Rich Snippets
Full Widget Library
Social Proof
25 Free SMS Invitations
Start My Trial

Growing Business

$235/month
Google Shopping Reviews (PLAs)
Competitive Analysis
Google Retargeting Ads
Reviews Tab in Facebook
API Access
Voucher Code Integration
100 Free SMS Invitations
Small Business Plus
Start My Trial

Enterprise

$799+/month
Everything in Growing Business
Customised Company & Product Review Publishing
Multiple Domains
Reputation & Review Monitoring on All Platforms
Full API Access with Support
Instagram Influence (Discover, Engage & Publish)
300 Free SMS Invitations
Start My Trial

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All about 

Reviews.io

What makes Reviews.io different than competitors?

Reviews.io is an entire review suite that not only helps you to get verified reviews, but also allows you to manage, beautify and share those reviews across the internet. 

You can manage and respond to reviews from Google Local, Facebook, Reviews.io and more, all from your dashboard, solving any issues and thanking customers for their praise. 

You can have customers provide reviews in a variety of ways, including Email, SMS, Facebook, Live Chat and In-Store (if you have a physical location). You can even automatically direct customers to write reviews on third parties sites, boosting your overall online reputation. 

AND through their widget library, you can take your customers genuine reviews and display them in a way that fits naturally with your brand's look and feel. You can create a dedicated review page, tuck them into headers and footers, place them next to products, create a callout graphic that you post to social accounts and more. 

With all of the tools available, this tool can be utilized to generate new customers and increase conversions and revenue.

What metrics is Reviews.io going to improve for my Ecommerce store?

Customer reviews will grow your social proof as well as increase conversion rates, thus getting you more customers. 

There is almost nothing more powerful than having a good review of your business or products, indicating to shoppers that what you’re selling is as good as you say it is. Customers will be more inclined to buy knowing (or feeling like they know) someone else that loves your products. Customer reviews can also result in fewer returns, more repeat purchases and more positive reviews. 

Reviews.io also claims that reviews with photos can generate up to 30% more traffic to your product pages and double-digit increases in conversion from Google Shopping.

Who has to manage Reviews.io and how long does it take to setup?

Given how you can leverage this tool across multiple platforms to increase awareness and generate revenue, you definitely want someone in marketing managing this tool. And possibly someone in customer service assisting with responding to reviews and managing live interactions with customers. 

On average, merchants can be up and running collecting reviews within a day of signing up. You will spend between 2-4 hours a week managing the tool - depending on how many reviews you are getting.

Is Reviews.io right for my store?

This is more of a mid-market to enterprise solution. Starting stores certainly can start with Reviews.io, in order to get all the advanced features like displaying your social proof on your Instagram, but you’ll start paying a little higher than other review platforms. I don’t mind this if you’re expecting fast growth, because you’ll quickly get your ROI back. If you are slow and grow though, probably not for you.

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