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eCommerce Customer Service
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Not enough is written about how to create great customer service in eCommerce. We're shining a light on this section of the eCommerce tech industry in this part of our blog. Exploring how technology can help, but also how to use that technology to get the best results. Great eCommerce Customer Service is all about finding the right balance between automation and AI and real-life human beings helping your real-life human customers.

Explore all our blog posts about 
eCommerce Customer Service

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The Future of eCommerce: Retention and Loyalty
A recap of our Retention and Loyalty virtual summit.
Derric Haynie
June 4, 2021
December 4, 2024
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The Best eCommerce Customer Service Helpdesks
Master eCommerce customer service with a helpdesk! Discover why 90% of buyers value great service, save time, and wow customers using tools like Gorgias and Zendesk.
Chloë Thomas
October 4, 2020
May 27, 2025
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BNPL vs. Credit Cards: How to Pick the Right Payment Options for Your Store
Struggling with cart abandonment? Learn how BNPL vs. credit cards can boost your ecommerce sales, reduce drop‑offs, and win over Gen Z shoppers.
Chidinma Itsuokor
May 15, 2025
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