These interactive retailer-led sessions will look at a number of key themes, including:
- Strategic joined up customer engagement plans....how to start and build.
- What a powerful pull engagement strategy will look like in 2023 and beyond
- Simple examples of What drives user behaviour for the digital consumer
- Examples from the top retailers on what an effective outsourced customer service looks like.
- Insight from one of the worlds leading retail futurologists
Join us as we drill down into these exciting areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.