E-commerce is busier than ever. More consumers shop online even though physical retail stores are back in business. And for DTC eCommerce leaders, that means more work in the most vital areas, and CX tops the list.
Today winning over customers has less to do with your product; it’s the kind of experience you provide them that matters. What CX trends will be significant in 2023? Which trends will disappear? How can you improve CX to help your success?
CX is at the heart of every successful DTC eCommerce brand. It’s the key differentiating factor that sets brands apart from their competitors, and technology is central to everything.
It's much more challenging to WOW your target audience and provide excellent CX without tools. Not to mention consumers, in general, are quick to switch brands after a single bad experience these days.
The good news is this event will cover expectations, new trends, strategies, and tactics for CX in 2023. By the end, you'll know how to delight your customers from when they discover your brand to making a purchase and post-purchase.