About this event
Seamless and personalized CX is a crucial differentiator. Join us for an exclusive one-day in-person workshop dedicated to CX strategy on November 22, 2023, from 3 pm to 7 pm GMT at Patch East. This workshop will bring together some of the eCommerce industry's renowned thought leaders to share their insights and tips on CX.
As customer expectations evolve, DTC eCommerce brands must keep up with trends and adapt. A focus on providing superior experiences that exceed expectations practically guarantees competitive advantages.
3pm - 4pm - Welcome Reception
4pm - 5pm - CX Panel with Q&A
5pm - 6pm - Workshop Tables
6pm - 7pm - Networking Reception
Unlocking business growth through CX
To keep up with CX means continuously improving the customer journey, from awareness to post-purchase. As a result, you can increase retention (and LTV), positive word-of-mouth or referrals, and revenue.
CX also drives the formation of emotional connections with customers that foster brand loyalty. Customers expect convenience and personalization in every aspect of their online shopping experiences. A commitment to exceptional CX is how you satisfy those needs.
What you'll get from the event