Mastering CX: AI Agents 2025

Mastering CX: AI Agents 2025 is a focused, live online program exploring how autonomous, AI-powered agents are reshaping customer experience—from triage and self-service to real-time agent assist and end-to-end case resolution.

Designed by CX Network’s All Access team, the series blends expert talks and case-led sessions with interactive features so you can turn ideas into next-quarter actions.

If you attend, you will:

• See how AI agents go beyond traditional chatbots and static agent-assist to handle complex intents using NLP, orchestration, and tool use—plus where humans should remain in the loop.
• Learn design patterns for deploying multiple AI agents (routing, guardrails, governance) and balancing personalization with scale in high-volume environments.
• Get practical guidance on measurement (beyond deflection and CSAT), including first-contact resolution, containment with quality, and safety/ethics considerations for regulated industries.
• Compare approaches and tech stacks across vendors and internal builds, and understand how to pilot, productionize, and iterate responsibly.
• Hear candid perspectives from practitioners and panelists on risks, rewards, and human-centered design for agentic CX.
• Access live Q&A and post-event on-demand playback so you can share sessions with your team.

Whether you’re leading a contact center transformation, modernizing self-service, or exploring agentic AI for the first time, this series focuses on decision-grade content over hype—so you leave with patterns, pitfalls to avoid, and a realistic roadmap for your environment.

This is a free online event (registration required). Confirmed registrants receive access details by email ahead of the live date. Check the event website for the agenda, speakers, and to register.