AI in Retail 2026: Sales, Staff Training and Customer Loyalty

AI workshop for retail is a 4-hour online event, ideal for turning practical AI use cases in retail and eCommerce from interesting ideas into a testable prototype, with a clear view of what’s worth piloting in the business.

What attendees can expect:

• Customer-friction mapping: Expect to work from the shopping journey (discovery to returns) so you can spot where AI reduces effort and where it only adds complexity.
• AI-assisted selling workflows: If you attend, you will design a consultation approach that clarifies what to ask, how to compare options, and when a human handoff improves outcomes.
• Learning and role-play scenarios: You will explore how to turn existing company materials into conversation practice for onboarding, role-play, and feedback, with a transparent assessment rubric.
• Loyalty mechanics that drive return: Expect a customer-first look at loyalty design, including meaningful return triggers, permission-based personalisation, and measurement for incremental impact.
• Rapid prototyping with vibe coding: You will go from prompt to mini-prototype through guided iteration, then pressure-test it with a checklist that highlights verification, security, and the limits of a polished demo.

The agenda is structured as a focused four-hour roadmap with examples, mini-exercises, and one shared prototype that adapts to participant questions. Breaks are built into the programme, and the session closes with Q&A, idea reviews, and a clear next step on which hypothesis to test first. A laptop and reliable internet are recommended, and coding experience is not required.

This is a paid event.

For venue details, updates, and the latest event information, check the event website below.