In today’s highly connected marketplace, consumers interact with brands via multiple channels through mobile, websites, review platforms, social media, blogs, physical stores and more. The same person often visits multiple channels of the same brand in their customer journey.
So how can eCommerce businesses thrive in this fast-paced, interconnected ecosystem?
The ability to deliver an integrated shopping experience across all the touchpoints is one major step toward success in eCommerce. Customers like to see consistency across the many channels of the brand.
This integration is key to the Omnichannel experience, which has been shown to increase customer engagement, loyalty, and sustainable revenue and profits.
So how do you build an Omnichannel shopping experience for your eCommerce brand?
For small to mid-sized businesses, trying to fully manage an omnichannel shopping experience is an extremely difficult task. You have to make sure that your brand messaging, product descriptions and pricing, advertising colors/designs, customer benefits… etc. is consistent.
Join us to learn how to grow your eCommerce business with an integrated, Omnichannel strategy through a selective expert panel to help businesses effectively manage the Omnichannel shopping experience in eCommerce.