Preparing fir BFCM 2021: Customer Service Deep Dive

Everything You Need to Serve Up Exceptional Customer Service

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12:00PM Introductions

12:10PM Setting Up an Abandoned Cart Recovery Strategy — Kunal Konde from Push Owl

12:30PM Make Customer Support a Profit Center — Chris Lavoie from Gorgias

12:50PM Quick Break

1:10PM Increase your website conversions before, during, and after BFCM — Molly Staats from Lucky Orange

1:30PM Make Revenue From Warranties — Chloe Fisher from Clyde

1:50PM Quick Break

2:10PM Utilizing Points & Referrals to Nurture Brand Advocates — Tim Peckover from Smile.io

2:30PM Increase Customer Loyalty Through Returns — Peter Sobotta from Return Logic

2:50PM Wrap up

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