Scaling Customer Experience Within eCommerce
Businesses are increasingly recognizing the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth. But how exactly do you achieve all at once, while improving your CX?
Scaling customer support for an ecommerce business is a real challenge.
During this LinkedIn Live, you’ll learn how to improve:
- Customer loyalty
- Customer retention
- Customer lifetime value
We will also cover such important aspects as omnichannel strategy, personalization, customer journey mapping, subscription model, live chat, and chatbots.