Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.
That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?
It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand.
That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.
Learn how to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting
Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs
See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction
Learn practical tips and tactics to deliver best-in-class customer experiences consistently
Uncover clever ways to identify roadblocks in the customer journey