Certainly is an AI-driven conversational commerce platform that helps merchants engage in better sales and support chats. Certainly can answer customer questions, convert more users to customers, and solve customer service inquiries fast and with high Customer Satisfaction (CSAT) scores.
Their technology can help with
- ticket creation,
- ticket resolution,
- lost/damaged/stolen items,
- and even things like helping customers with sizing and image recognition.
The chatbot can size you, select the size on the product detail page for you, add the product to cart for you, and then redirect you to a “frequently bought together” section/widget, getting the customer to add more products to the cart, and then help them through the cart and checkout process as well.
This is an incredibly powerful tool that can be used as both your first line of customer support and your sales engine.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.