Keeping

Keeping is a help desk solution that integrates directly into Gmail, allowing teams to manage customer support without leaving their email environment. It provides a streamlined way to handle customer inquiries by turning regular emails into trackable tickets that can be assigned, prioritized, and managed collaboratively. Keeping minimizes the need for multiple platforms by enabling customer support to operate efficiently within Gmail, thereby reducing the need for additional tabs or software.

Key features of Keeping include shared notes, collision detection to prevent duplicate responses, and advanced analytics for tracking metrics like response and resolution times. It also supports automation to handle repetitive tasks, helping teams focus on essential issues. Keeping integrates with popular tools like HubSpot, Shopify, and Slack, making it versatile for various business needs. Trusted by over 2,000 customers globally, it simplifies support operations with its easy setup and intuitive interface, enhancing productivity and customer satisfaction.

Keeping differentiates itself from other eCommerce tools by seamlessly integrating with Gmail, transforming it into a powerful help desk without the need for additional software. Unlike traditional customer support platforms, Keeping allows users to manage customer inquiries directly within their existing email environment, reducing complexity and increasing efficiency. Its features include shared inbox capabilities, automation of repetitive tasks, and advanced analytics for performance tracking.

Additionally, Keeping offers integrations with tools like Slack and Shopify, enhancing its functionality for eCommerce businesses. This unique approach streamlines support processes and provides a user-friendly experience, setting it apart from competitors.

Keeping can improve key eCommerce metrics such as response time, resolution time, and customer satisfaction rates. By streamlining communication through a shared inbox and automating repetitive tasks, it enhances team efficiency and ensures timely, effective responses, leading to better customer experiences and increased retention.

In a team, Keeping is primarily used by customer support agents, team managers, and anyone involved in handling customer inquiries. It facilitates collaboration among support staff, enabling them to track, manage, and resolve customer issues efficiently within Gmail, thus optimizing team communication and customer service workflows.

Setting up Keeping is a small project due to its seamless integration with Gmail. It requires minimal technical effort, allowing users to quickly sync their email accounts and start managing support tickets within minutes. This simplicity ensures that teams can transition smoothly without disrupting existing workflows or requiring extensive training.

Keeping is ideal for small to medium-sized businesses that rely heavily on email for customer support and seek a streamlined, efficient solution without the complexity of traditional help desk systems. It suits teams looking for a cost-effective way to manage customer inquiries directly within Gmail, enhancing productivity and collaboration. Companies that benefit most are those that need quick setup and minimal IT management, such as startups or eCommerce businesses.

However, Keeping may not be suitable for large enterprises with complex customer service needs requiring extensive customization, multi-channel support, or advanced reporting features beyond email integration. Additionally, businesses not using Gmail as their primary communication tool might find it less beneficial.