MyAlice is a feature-packed, conversational customer service helpdesk. With a focus on responsive, omnichannel customer support, it works wonderfully for social brands, brands leveraging social commerce and brands looking to boost sales via messaging (Instagram DMs, WhatsApp, etc.)
Their robust automation tools allow users to easily create chatbot-type experiences, enhanced by Wit.AI’s machine learning. This means each customer can receive automated, personalized assistance, helping them build their cart before sending them over to the checkout page, for a swift conversion.
MyAlice offers all the usual customer service help desk features we’ve come to expect, including full admin access, user access control, channel settings and brand control. You can structure your account to deploy multiple teams for multiple clients, websites or divisions.
MyAlice also has an easy-to-use interface API that can create calls to/from your own backend database, making it easy to obtain and leverage more data from your customer base.
Their integration with Wit - a Natural Language Processing tool - helps progressively train your automation to better understand and categorize (or taxonomize) conversations and send customers the right information back.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.