April 22, 2024

An all-around shipping platform simplifying label creation, tracking, returns, etc., becoming the backbone of your shipping and logistics processes



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Use Sendcloud’s discounted rates
Branded Tracking Email
Branded Return Portal
Automated Shipping Rules
Ship With Your Own Contract
Checkout Widget
Pack & Go Scan and Print
Remove Sendcloud Watermark


€ 40/mo
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Use Sendcloud’s discounted rates
Branded Tracking Email
Branded Return Portal
Ship With Your Own Contract
Automated Shipping Rules
Phone Support


€ 89/mo
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Everything in Previous Plan
Priority Support
Checkout Widget
Pack & Go Scan and Print


€ 585/mo
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Everything in Previous Plan
Dedicated Customer Success Manager
Remove Sendcloud Watermark

All about

What is Sendcloud?

Sendcloud is an all around shipping platform that connects to 130+ shop systems and carriers. It uses automation to simplify label creation, tracking, returns, picking & packing, etc. working with brands of all sizes. 

Imagine having to send out a bunch of orders on a Monday morning. Login to Sendcloud, select all orders, and click “create labels” essentially buying shipping for all outstanding orders instantly, instead of (for example) having to copy and paste address info from your Shopify into your Royal Mail, UPS, FedEx, DHL, DPD, Hermes, Royal Mail, InPost, etc., etc. 

Just save your shipping provider login details as a “contract” in their system, which then allows them to API into your account and buy and print shipping labels on your behalf. So, for example, if you need to buy shipping via RoyalMail, that happens automatically. And, with shipping rules, you can automatically set “IF/THEN” conditioning to automatically buy the right label, add insurance, change providers based on parcel size, etc.

Once your shipping label is ready to go, you can create a packing list, have your packer pick and pack the order. Or do it yourself if it’s just you. Whether you’re a small store, someone working from home, or a large brand with a massive warehouse and teams of pick and packers, Sendcloud can work for you. 

Sendcloud also has a built-in returns portal which makes it very easy for a customer to return or exchange any of the products in their order without needing a human to handle any of it. From the reason for the return, whether they want a credit, refund, or exchange, to how they ship (or hand deliver) the product back to you.

And, they have a dynamic checkout widget that helps the consumer understand which shipping option is best based on the predicted land date - the date that the product is likely to land on their doorstep. This helps with shipping upsells, conversion rate, and improves customer experience.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

  • List

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What makes Sendcloud different than competitors?

Firstly, Sendcloud is EU based and focused on shipping and logistics for the EU region.

They have powerful partnerships with UK and EU carriers for more complex logistical solutions, such as shipping a pallet of products to hundreds of different customers in say Holland, or France, etc. This is huge for duties and taxes purposes and great for large volume brands.

They have a 3rd party insurance provider to auto-insure items.

What metrics is Sendcloud going to improve for my Ecommerce store?

Sendcloud is really all about streamlining operations, which means they are going to save your team a ton of time, get packages out quicker, create less errors around shipping and packaging, and then also save you money on shipping and logistics. Many of these metrics won’t be directly trackable by you and your team, but you will feel the cost savings and time savings as you go about using Sendcloud and incorporating this tool as the backbone of your shipping and logistics processes.

Who has to manage Sendcloud and how long does it take to setup?

Getting setup starts with integrations, and then moves to carrier selection, bringing in your existing carriers and contracts with them.

From there, your logistics and operations team will be in this tool daily picking and packing, buying shipping labels, and generally getting product out the door.

Is Sendcloud right for my store?

You must be selling in the EU and have a warehouse or presence in one of these countries: UK, Netherlands, France, Germany, Italy, Spain, Belgium, or Austria.

Great for stores of all sizes. Surprisingly helpful for starting stores and smaller merchants who want to streamline their process and get discounted shipping rates. But also great for larger merchants who need complex shipping rules, pack and go efficiencies, and return management. 

Works well with local retailers, those shipping out of their own home or garage, and those operating out of a warehouse.

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