The Best Order Tracking Tools for Ecommerce
Keep the excitement alive! Help customers know where their order is and when it will arrive.
What are the best order tracking tools for Ecommerce?
Order Tracking is an absolute must in today's Ecommerce world. If customers can't track where their package is and when it will arrive, red flags will start to go up. Given that all the major shipping providers offer order tracking, you should have no problem making it easy for customers to keep track of their products.
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Again, all customers want to know where their package is. Something like 35% of all customer service inquiries have to do with finding where a shipment is or when it will arrive. Offering a simple tool that customers can use, either on your site or through an email, to answer this question themselves keeps the customer happy and saves you money by keeping customer service inquiries down.
If you are investing in any customer service resources, or want to improve your post purchase customer experience, an order tracking app can be a great tool for you. Especially when you’re at that breaking point of being overwhelmed with those repetitive “where’s my order” inquiries. Either your team is saving time, which saves you money, or your customer is saving time which makes them happy and they associate that happiness with you. Win win!
Order tracking is also a really great fit for drop-shippers. Worth noting.