May 23, 2024

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication



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Facebook Messenger
Google Analytics


Live Chat
Order Management
Automated Responses (AI)
Ticketing System
Departments (Staff Groups)
Team Messaging


Start Free


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50 Live Chat Conversations
3 Users
Ticketing System


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Everything in Previous Plan
Ticketing System


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Everything in Previous Plan
Automated Responses (AI)
Multisite Support
Email Marketing
Dedicated CSM
Dedicated Implementation Specialist
Chatbot building assistance
Account Reviews
Training Sessions
Ticketing System

All about

What is Tidio?

SPECIAL OFFER eCommerce Tech users can save 20% off all plans

Tidio is a robust and cost-effective customer service helpdesk, live chat, and conversational commerce tool that helps eCommerce merchants track conversations across email, SMS, Instagram, Messenger, Live Chat, and WhatsApp. You can use their chat widget to help close sales on the site and remedy customer service issues coming into your inbox.

Their platform is intuitive and easy to learn without needing to schedule hours of onboarding with their team.

They have 35+ different templates for easily bringing in content, creating chatbots and workflows, and simplifying the process of automating your live chat customer service. 

You can gate your live chat to prevent low quality inquiries.   

They have advanced analytics for helping you to understand your best performing support agents, customer satisfaction from your customers over time, ticket close rate broken out by time of day, etc.

Practically all of their look and feel is customizable to your needs.

They use natural language processing technology to understand the intent and sentiment of what customers are asking you, and from there create automated responses and workflows to truly streamline operations, allow customers to self-serve (find the answer to their questions on their own), and ultimately provide a better overall experience. 

On top of that, they have recently released functionality, for enterprise customers, that use AI response bots on auto-pilot to group similar questions and help you craft responses, streamlining the entire customer service process. Find out more about Lyro AI here

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

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Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What makes Tidio different than competitors?

Tidio has a very powerful free tier which can be great for starting stores and smaller merchants who want to start low-cost, but still be able to scale infinitely… As Tidio really can scale with a merchant as they grow.

What metrics is Tidio going to improve for my Ecommerce store?

Tidio cares about reducing your first response time, your ticket close time, your customer satisfaction rating, and they even track (currently only for Shopify merchants) revenue generated through conversations with support agents. This can help you better understand how your team impacts revenue, and how to improve the conversion conversation.

Who has to manage Tidio and how long does it take to setup?

Tidio is typically being used by the head of customer service, head of eCommerce, or you as the founder or co-founder looking to add robust live chat to your website and streamline inbound tickets from your customers.

To get started, you sign up for a free account, go through a 4 step onboarding process, and move straight into creating your first chatbot and integrating it into your site.

Is Tidio right for my store?

Tidio is for brands of any size, from a solopreneur to dozens of support agents. And with a freemium model, it truly doesn’t matter how small you are to get started.    Tidio will even work well with brands outside of eCommerce.

Tidio isn’t for brands that really don’t want or care about bringing live chat to the forefront of their business.

And you should really only have one live chat tool on your site, so if you’re thinking about Tidio, you will want to move off your current live chat provider, or disable it.

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