Tidio is a robust and cost-effective customer service helpdesk, live chat, and conversational commerce tool that helps Ecommerce merchants track conversations across email, SMS, Instagram, Messenger, Live Chat, and WhatsApp (coming soon). You can use their chat widget to help close sales on the site and remedy customer service issues coming into your inbox.
Their platform is intuitive and easy to learn without needing to schedule hours of onboarding with their team.
They have 38+ different templates for easily bringing in content, creating chatbots and workflows, and simplifying the process of automating your live chat customer service.
You can gate your live chat to prevent low quality inquiries.
They have advanced analytics for helping you to understand your best performing support agents, customer satisfaction from your customers over time, ticket close rate broken out by time of day, etc.
Practically all of their look and feel is customizable to your needs.
They use natural language processing technology to understand the intent and sentiment of what customers are asking you, and from there create automated responses and workflows to truly streamline operations, allow customers to self-serve (find the answer to their questions on their own), and ultimately provide a better overall experience.
On top of that, they have recently released functionality, for enterprise customers, that use AI response bots on auto-pilot to group similar questions and help you craft responses, streamlining the entire customer service process.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.