Tidio

SPECIAL OFFER eCommerce Tech users can save 20% off all plans

Tidio is a robust and cost-effective customer service helpdesk, live chat, and conversational commerce tool that helps eCommerce merchants track conversations across email, SMS, Instagram, Messenger, Live Chat, and WhatsApp. You can use their chat widget to help close sales on the site and remedy customer service issues coming into your inbox.

Their platform is intuitive and easy to learn without needing to schedule hours of onboarding with their team.

They have 35+ different templates for easily bringing in content, creating chatbots and workflows, and simplifying the process of automating your live chat customer service.

You can gate your live chat to prevent low quality inquiries.

They have advanced analytics for helping you to understand your best performing support agents, customer satisfaction from your customers over time, ticket close rate broken out by time of day, etc.

Practically all of their look and feel is customizable to your needs.

They use natural language processing technology to understand the intent and sentiment of what customers are asking you, and from there create automated responses and workflows to truly streamline operations, allow customers to self-serve (find the answer to their questions on their own), and ultimately provide a better overall experience.

On top of that, they have recently released functionality, for enterprise customers, that use AI response bots on auto-pilot to group similar questions and help you craft responses, streamlining the entire customer service process.

Tidio has a very powerful free tier which can be great for starting stores and smaller merchants who want to start low-cost, but still be able to scale infinitely... As Tidio really can scale with a merchant as they grow.

Tidio enhances eCommerce metrics by optimizing customer support and engagement through live chat and chatbots. It improves response times, customer satisfaction, and conversion rates. By automating responses and providing personalized interactions, Tidio helps reduce cart abandonment, increase customer retention, and drive sales growth, offering valuable insights into customer behavior and preferences.

Tidio is typically being used by the head of customer service, head of eCommerce, or you as the founder or co-founder looking to add robust live chat to your website and streamline inbound tickets from your customers.

To get started, you sign up for a free account, go through a 4 step onboarding process, and move straight into creating your first chatbot and integrating it into your site.

Tidio is for brands of any size, from a solopreneur to dozens of support agents. And with a freemium model, it truly doesn't matter how small you are to get started. Tidio will even work well with brands outside of eCommerce.

Tidio isn't for brands that really don't want or care about bringing live chat to the forefront of their business.

And you should really only have one live chat tool on your site, so if you're thinking about Tidio, you will want to move off your current live chat provider, or disable it.