Churn Buster

Churn Buster helps you keep your subscribed customers. Involuntary churn can account for up to 50% of your overall churn. It happens when credit cards expire, customers move, and there are other payment related issues. Churn Buster prevents this churn by sending out well-timed emails and SMS's to help get the customer to complete the information needed to keep the transactions coming through, and keep them a subscribed customer.

Right now, if you're on ReCharge, you don't have the information on how your transactional emails are being delivered and opened. When you switch to Churn Buster, you gain access to that information and can see problems that may be emerging from sending/receiving emails and find ways to improve the process.

Churn Buster has been the retention specialist for subscription brands since 2013. We recover failed payments and reduce cancellations through a mix of purpose-built software and a CS team that runs the work with you.

We're not a set it and forget it tool. Every account gets 10+ years of retention data, tested playbooks, and ongoing optimization. You'll have a team tailoring the work, not an algorithm you're told to trust.

Churn Buster is platform-agnostic by design. We run on Shopify subscription apps (Recharge, Loop, Skio, Stay, and more), Stripe, Braintree, Checkout Champ, or wherever your subscriptions are managed. One recovery layer across the stack, so your recovery program survives a replatform instead of getting rebuilt from scratch.

Here's what we offer:

• A managed, multi-touch recovery campaign: a designed email sequence with done-for-you copy, an SMS nudge, and continuous A/B testing.
• Dedicated transactional email infrastructure: a dedicated sending pool with your own CNAME, monitored so recovery emails land. Deliverability is where a lot of the additional recovery comes from.
• A loginless card-update experience: fewer steps from "your payment failed" to a working card on file.
• Cancel flows you can test: A/B test offers, video, and discount levels, with segment-level analytics on what's saving customers.
• Honest measurement with Rolling Analysis: we report recovery only on cohorts where every campaign has fully resolved, so you get a clean before/after.

Churn Buster is priced to break even at roughly a 1% recovery-rate improvement, and everything above that is yours. No setup fees, no long-term contract.

See what's recoverable on your stack. Book a 20-minute call, and we'll walk through your current recovery numbers before you change anything.

The number one metric you care about is your involuntary churn rate, and Churn Buster is going to decrease this significantly. Thus decreasing overall churn, keeping subscribers, and increasing lifetime value and revenue.

You simply install Churn Buster, uncheck the send failed payment email button in Recharge and let Churn Buster take over. Setup your email sequence with cadence and frequency, and you're off and running.

Right at the beginning, you don't need to worry about implementing an involuntary churn tool, it's not going to be a huge problem. But as you scale, it quickly becomes great to save a handful of subscribers, and then a dozen, and of course this scales as the subscribership grows. At around 250 subscribers in total, you're going to get enough benefit from the tool to warrant using it.