LTVplus provides a completely remote, dedicated team, to support your customer service efforts 24/7/365. They focus specifically on improving conversations by trying to understand why customers are having inquiries, how to mitigate tickets, and what the best response to increase the chances of conversion, retention, and the highest possible satisfaction are.
LTVplus takes their focus on conversion rate very seriously and works specifically to build out systems for proactive customer service, by calling, texting, or emailing customers who may be having an issue or didn’t convert. They also have a great focus on involuntary churn reduction, calling customers to get their new credit card info and keep their subscription going before it expires.
They cover social media comment moderation and responses, including sending direct messages with discounts and sending the customer directly to the product detail page, adding a product to cart, or even to the checkout page (with the product automatically added to cart). They always target below 30 seconds as their response time via chat and 1 hour via email.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.