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Order Editing

February 29, 2024

Self-service order changes to eliminate the most common support tickets and drive post-purchase sales.



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Peoplevox Descartes


Address Profiling
Order Management
ERP & IMS integratio
Self Service Platform
Worldwide address verification


Free to Install
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Unlimited order edits
Your Branding
Pre-picking upsell one time offers
Select how long customers have to make changes


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Everything in free plus...
Warehouse integrations
Worldwide address verification
Self-service, automated cancellations


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Everything in Flat Rate plus
ERP integrations
Multi currency editing
Change all of the text with localization

All about

What is Order Editing?

The Shopify app "Order Editing" is a tool designed to empower merchants with the ability to make modifications to their customers' orders post-purchase. It provides a user-friendly interface that allows users to efficiently edit various aspects of an order, such as adding or removing items, adjusting quantities, and updating shipping details.

With this app, businesses can easily accommodate customer requests for changes, address inventory-related issues, and ensure accurate order fulfillment. The Order Editing app streamlines the order management process, reducing the need for manual workarounds and improving overall efficiency.

By offering the flexibility to make adjustments to orders seamlessly, this app enhances customer satisfaction levels and helps merchants provide a superior shopping experience. It simplifies order management, reduces errors, and enhances the overall operational workflow for Shopify users looking to optimize their post-purchase processes.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

  • List

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What makes Order Editing different than competitors?

Order Editing differentiates itself from other eCommerce tools by offering a self-service feature that enables customers to modify their orders independently. This unique functionality reduces the reliance on customer support for order changes, streamlining the post-purchase process and enhancing customer satisfaction. Additionally, Order Editing focuses on minimizing common support tickets and driving post-purchase sales, emphasizing its user-centric approach.

The tool's emphasis on empowering users to make order modifications effortlessly sets it apart, providing a seamless and efficient experience for both merchants and customers in managing and customizing orders after purchase.

What metrics is Order Editing going to improve for my Ecommerce store?

Order Editing can help improve key eCommerce metrics such as customer satisfaction by enabling seamless order modifications, reducing support tickets, and enhancing post-purchase engagement. It can also lead to increased sales through enhanced customer experience, streamlined workflows, and improved operational efficiency in managing order changes effectively.

Who has to manage Order Editing and how long does it take to setup?

In a team, customer service representatives, operations managers, and fulfillment teams would typically use Order Editing to manage post-purchase order modifications efficiently, reducing support tickets and ensuring customer satisfaction.

Setting up Order Editing is a moderate-sized project that involves installing the app from the Shopify app store, configuring settings based on business requirements, training team members on how to use the tool effectively, and integrating it seamlessly into existing order management workflows.

Is Order Editing right for my store?

Order Editing is ideal for eCommerce businesses of all sizes that value customer satisfaction and seek to streamline post-purchase processes. It is particularly beneficial for businesses with a high volume of orders, frequent modifications, and a focus on enhancing the customer experience.

However, it may not be suitable for businesses with very low order volumes or those that do not often require post-purchase changes. Additionally, businesses that do not prioritize customer-centric services or have complex order management systems already in place may not fully benefit from Order Editing.

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Order Editing

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