ParcelPanel

ParcelPanel is an online tool that helps online stores manage and track their customer orders after a purchase. When someone buys something from a store, ParcelPanel makes it easy for both the store and the customer to see where the package is and when it will arrive. It works with over 1,500 shipping companies around the world, letting stores provide real-time updates and notifications to their customers.

Stores can use ParcelPanel to create a branded tracking page, so customers feel confident and informed about their delivery. This helps reduce questions like “Where is my order?” and improves the shopping experience. ParcelPanel also helps stores handle returns and exchanges more easily. It’s simple to use, connects with popular online store platforms like Shopify, and is trusted by thousands of businesses.

Overall, ParcelPanel makes shipping and tracking smoother for both stores and shoppers.

ParcelPanel stands out from other eCommerce tools by offering highly customizable, branded tracking experiences and seamless integration with over 1,500 global carriers. Unlike basic tracking solutions, ParcelPanel provides real-time updates, multilingual support, and automated notifications, which greatly reduce customer service inquiries.

Its user-friendly interface makes setup easy, even for small businesses, while advanced features like returns management and shipping protection appeal to larger brands.

ParcelPanel’s detailed analytics help businesses better understand the post-purchase journey, and its 24/7 live support ensures reliable assistance. This comprehensive approach helps brands boost customer satisfaction and loyalty.

ParcelPanel can help improve key eCommerce metrics such as customer satisfaction, repeat purchase rate, delivery success rate, and customer support response time. By streamlining order tracking and notifications, it also reduces “Where Is My Order?” inquiries and enhances post-purchase engagement, driving higher retention and sales.

Who would use ParcelPanel:

Customer support teams use ParcelPanel to manage order inquiries, while marketing teams leverage branded tracking pages for customer engagement. Operations and logistics managers track shipments and handle returns efficiently. eCommerce managers oversee the integration and use ParcelPanel’s analytics to improve the overall post-purchase experience.

How big is setup:

Setting up ParcelPanel is a small, straightforward project for most eCommerce stores. It easily integrates with platforms like Shopify, often requiring just a few clicks and basic configuration. No advanced technical skills are needed, so stores can start using its features and tracking orders within minutes.

ParcelPanel is ideal for direct-to-consumer (DTC) eCommerce businesses, online retailers, and brands that manage a high volume of shipments and prioritize customer experience. It’s especially valuable for stores on platforms like Shopify or WooCommerce that want to automate tracking, reduce support inquiries, and offer branded post-purchase communication.

ParcelPanel suits businesses of all sizes, from startups to large enterprises, looking to streamline order tracking and returns. However, it wouldn’t be suitable for companies that don’t ship physical products, businesses with very low shipment volumes, or organizations using highly specialized, non-standard logistics workflows that can’t be integrated.