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November 21, 2023

Survicate is an effortless survey tool that allows you to collect continuous customer feedback via email, web, in-product, and mobile apps.

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All about

What is Survicate? is a website that offers user feedback and customer survey solutions to businesses. It provides a platform for companies to gather valuable insights from their customers, helping them enhance their products, services, and overall customer experience.

Survicate offers a variety of survey tools, including email surveys, website surveys, in-app surveys, and feedback widgets, which can be easily integrated into the company's digital channels. The platform allows businesses to create customized surveys with different question types, targeting specific customer segments or website visitors.

With Survicate, businesses can collect quantitative and qualitative data to measure customer satisfaction, identify pain points, gauge interest in new features, and understand user behavior. The results of these surveys can be analyzed through comprehensive reports, giving companies actionable data for decision-making and improving their offerings.

Furthermore, Survicate provides features like real-time notifications, advanced targeting, and survey logic, allowing businesses to engage with customers at the right moments, ask relevant questions, and make data-driven improvements. Overall, Survicate empowers businesses with the tools they need to listen to their customers and make informed decisions to optimize their products and services.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

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Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What makes Survicate different than competitors?

Survicate stands out from other similar eCommerce tools due to its focus on user feedback and customer surveys. While many eCommerce tools primarily offer features for managing transactions, inventory, and marketing, Survicate specializes in helping businesses gather insights directly from their customers.

Survicate's comprehensive survey tools, customizable question types, and seamless integration options make it easier for businesses to collect both quantitative and qualitative data. The platform also offers advanced targeting and survey logic capabilities, enabling companies to engage with customers at crucial touchpoints and ask relevant questions. The emphasis on real-time notifications and comprehensive reporting further sets Survicate apart, providing businesses with actionable data to make informed decisions and improve their products and services based on customer feedback. By prioritizing customer insights, Survicate empowers businesses to build stronger customer relationships and enhance the overall customer experience.

What metrics is Survicate going to improve for my Ecommerce store?

Survicate can help businesses improve key eCommerce metrics such as customer satisfaction, conversion rates, cart abandonment, and website usability. By collecting feedback and insights through surveys, businesses can identify pain points, optimize the user experience, and make data-driven decisions to enhance overall performance and drive better results in their eCommerce operations.

Who has to manage Survicate and how long does it take to setup?

In a team, various roles can benefit from using Survicate. This includes product managers, customer support teams, marketing professionals, and UX/UI designers who aim to gather customer feedback, measure satisfaction, and make data-driven improvements to their products, services, or website.

Setting up Survicate can be a relatively quick and straightforward process. The platform offers user-friendly tools and integrations that streamline the setup. Depending on the complexity of the project and the level of customization required, it can range from a few hours for a small-scale implementation to a few days for more extensive integration across different digital channels. Survicate provides resources and support to ensure a smooth onboarding experience.

Is Survicate right for my store?

Survicate can be a valuable tool for a wide range of businesses, including those in eCommerce, SaaS, B2B, B2C, and other industries. It is particularly useful for businesses that prioritize customer feedback, seek to enhance their products or services based on customer insights, and aim to improve customer satisfaction and conversion rates. Survicate offers flexibility in survey creation, targeting, and integration, making it suitable for businesses of varying sizes and digital maturity levels.

However, Survicate might not be suitable for businesses that have limited resources or those that do not prioritize customer feedback and data-driven decision-making. If a company has a lack of commitment to acting upon survey results or lacks the necessary resources to set up and analyze surveys effectively, they may not fully benefit from the platform.

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