What if talking to your customers, and prospective customers can make you more money?
In your heart of hearts you know its true, but you’re probably like most brands: too busy putting out fire after fire… you “don’t have time for conversational commerce.”
And it’s true, there are varying degrees of importance, but I’m here to tell you that live chat, having sales oriented chat conversations with prospective customers, customer service chat, and most importantly, customer development conversations, are crucial to long-term growth.
Doing this wrong can cost you everything. Get it right and you can win big. The stakes are high…
And an important note before we begin… Not only is it easy to get wrong, but at least 90% of Ecommerce stores (from a mystery shopper report of over 500 top merchants) are doing it wrong.
So if you get it right, you’re in the early adopter category and will benefit from what I believe will be a “standard practice” within 10 years.
Here’s the event that goes through the practice of conversational commerce and how to apply it to your business in 2020.
To check out the entire virtual summit, check and subscribe to our YouTube Channel (Highly recommended for CEOs and managers who need to understand Ecommerce and technology).
Thank you to our amazing sponsors:
Gorgias - The customer service helpdesk for Ecommerce.
ManyChat - Automate & Combine Facebook Messenger and SMS to Grow Your Business
HelpFlow - Helping Ecommerce Stores Save Checkout Abandons with a 24/7 Live Chat Team
Omniconvert- Optimize your customer journey with data-driven decisions.
Make sure to check out our newly launched EcommerceTech Podcast, featuring information on the best of the best tools for Ecommerce marketing as well as book your forever free consultation with Derric Haynie, Chief Ecommerce Technologist, Ecommercetech.io, to learn about all the tools available for your Ecommerce store and which ones will work best for you.
Conversational Commerce for 2020
- Selling With Conversational Commerce: The Unfair Advantage For Your Online Brand - Billy McClennan, Partner Manager, Gorgias
- Combining Messenger and SMS Marketing to Close More Sales - By Toby Awalt, Senior Product Marketing Manager, ManyChat
- Maximize Conversions with a Strategic Approach to Live Chat - By Jon Tucker, CEO, HelpFlow.com
- Omnipresent Leadership - By Ty Givens, CEO, The Workforce Pro
- Three Power Strategies for Social Impact Success - By Ronny Sage, CEO, ShoppingGives
- Website Teardowns LIVE with Kurt Elster - By Kurt Elster, Senior Ecommerce Consultant, Ethercycle
- Tackling Abandoned Checkouts Before they Happen - By Ahmad Iqbal, Founder, HMS Commerce
- How to Nail Customer Value Optimization - By Valentin Radu, CEO and Founder, Omniconvert
- Panel: Conversational Commerce Tactics with H.V.M.N, Ethercycle & Gorgias