As 2021 takes off, it’s the right moment to take a step back, assess your business performance, gain insights, and streamline your planning. This is where trends come in handy, as they can help you stay ahead in your eCommerce game.2020 was an atypical year for all businesses out there, and if we were to choose asingle word to describe it, that would be “disruption.” But although the pandemic disrupted the status quo, it also taught us valuable business lessons that will undoubtedly shape the business vision for this coming year and beyond. n a world where eCommerce has massively accelerated its growth, it is important that every business adapts, whether it operates online or plans to do so in the future. We’ve asked some of our favorite eCommerce and payments experts to share their predictions, including the tactics and strategies that work and which don't, as well as benchmarks, challenges, and opportunities in the eCommerce industry. Read on to learn about omni-channel approaches, interactive experiences, chatbots, smart payments, Buy-Now-Pay-Later models, and more trends what will help define2021.