Customer Service & Experience West 2027
Reuters Events
Meet cross-industry service, eCommerce, and CX leaders for two days of actionable strategy and networking at the Hyatt Regency Mission Bay, San Diego.
Customer Service & Experience West is a two-day leadership summit held in San Diego, run by Reuters Events. It's the meeting place for senior CX, service, digital and operations leaders re-engineering how organisations serve customers in an AI-enabled world, alongside the partners helping teams put that ambition into action.
The setting is deliberately intimate: a strict 250-attendee limit, 80%+ at director level or above, and 75% brand-side, with limited vendor presence so every conversation stays relevant and grounded in shared challenges.
Here's what the agenda focuses on:
- AI built on trust: embedding AI into service delivery with transparent disclosure, strong governance and measurable ROI
- Data-driven CX transformation: turning fragmented data into seamless, personalised experiences and breaking down internal silos
- Agents at the edge of innovation: balancing AI efficiency with human connection and upskilling frontline teams
- Embedding CX at the core: securing executive buy-in and proving CX value through business metrics, not just sentiment
- Honest, peer-to-peer debate: bold ideas stress-tested on stage, so you leave with frameworks you can implement immediately
Every Reuters speaker commits to sharing a real-world example, a success or failure, and at least one actionable next step, so sessions stay practical.
This is a paid event. Check the event website below for full details, agenda, and to register your interest.
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