Customer Service & Experience West 2026

Customer Service & Experience West is a two-day in-person event held at the Hyatt Regency Mission Bay in San Diego, designed for professionals in customer service, eCommerce, and customer experience who want to stay at the forefront of industry innovation.

This paid conference brings together more than 250 senior leaders and pioneering professionals from top brands across North America, delivering an environment rich with insight, strategy, and actionable takeaways.

If you attend, you will:

• Learn from industry trailblazers: Hear directly from C-suite executives and leading practitioners as they share real-world case studies, best practices, and success stories that you can adapt for your own business.
• Stay ahead of the curve: Discover how leading organizations are using generative AI, automation, and next-gen digital tools to transform customer journeys and set new standards for service excellence.
• Engage in hands-on learning: Participate in interactive workshops, roundtable discussions, and collaborative sessions that empower you to benchmark your strategies, tackle real-world challenges, and develop practical solutions.
• Expand your professional network: Connect with peers, thought leaders, and solution providers during dynamic networking sessions, “meet & eats,” and Braindate matchmaking to foster valuable relationships that extend beyond the event.
• Drive measurable impact: Gain insights on enhancing agent productivity, breaking down silos, and capturing the voice of the customer to deliver seamless, end-to-end experiences that drive loyalty and business growth.
• Access cutting-edge solutions: Explore exhibitor showcases and meet with technology partners to find the tools and services you need to advance your customer service and eCommerce operations.

Customer Service & Experience West is an unmissable opportunity for anyone eager to lead, innovate, and deliver exceptional customer value in today’s fast-paced digital landscape.

For more details, the full agenda, and registration information, check the event website.