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Grapevine Surveys

May 22, 2024

A convenient and efficient way for Shopify merchants to measure customer satisfaction and gain insights into their experiences



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Shopify POS
Google Analytics


Survey Links
Post-purchase survey
Customer Feedback Survey
Multi-Question Surveys
Channel Accuracy Monitoring
Customer View
Live Order Status
Revenue Statistics


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Unlimited Responses
Multi-Survey Support
Unlimited Premium Integrations

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All about

What is Grapevine Surveys?

Grapevine Customer Experience Surveys is a platform provided by Union Works that helps businesses gather valuable feedback from their customers. It offers a convenient and efficient way to measure customer satisfaction and gain insights into their experiences. 

By leveraging Grapevine, businesses can design and distribute customized surveys tailored to their unique requirements. These surveys can gather feedback on various aspects of the customer journey, including product quality, customer service, website experience, and more. The platform supports both online and offline survey options, ensuring flexibility in data collection methods.

Grapevine Customer Experience Surveys provide businesses with comprehensive analytics and reporting tools. The collected data is analyzed to generate valuable insights, enabling companies to identify strengths and weaknesses in their operations. This information helps organizations make informed decisions, prioritize improvements, and enhance the overall customer experience.

Union Works emphasizes the importance of customer feedback and aims to empower businesses to listen to their customers effectively. Grapevine Customer Experience Surveys enable companies to gain a deeper understanding of their customers' needs, leading to enhanced customer satisfaction and loyalty.

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Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What makes Grapevine Surveys different than competitors?

Grapevine Surveys differentiates itself from other similar eCommerce tools by focusing specifically on customer experience feedback. While many eCommerce tools primarily concentrate on sales and operations, Grapevine places a strong emphasis on gathering and analyzing customer feedback to enhance the overall customer journey. With customizable surveys, businesses can collect targeted insights, enabling them to make data-driven decisions and improvements. Furthermore, Grapevine offers a combination of online and offline survey options, providing flexibility in data collection. The platform's comprehensive analytics and reporting tools further distinguish it, allowing businesses to gain valuable insights and measure customer satisfaction levels effectively. Overall, Grapevine Surveys stands out by prioritizing customer feedback and enabling businesses to optimize their customer experience. More to that, it's fully integrated within Shopify and has the "Built for Shopify" status.

What metrics is Grapevine Surveys going to improve for my Ecommerce store?

Grapevine Surveys by Unionworks can help improve key eCommerce metrics such as customer satisfaction, website experience, product quality, and customer service. By collecting and analyzing feedback from customers, businesses can make data-driven decisions to enhance these metrics, leading to improved customer loyalty, increased sales, and overall business growth.

Who has to manage Grapevine Surveys and how long does it take to setup?

Grapevine Surveys by Unionworks would be used by various members of a team, including customer experience managers, marketing professionals, and business owners who are responsible for collecting and analyzing customer feedback. 

The size of the project to set up Grapevine Surveys can vary based on the specific requirements of the business. You can expect a minimum set up duration of 30 seconds.

It can be a small project for smaller businesses, requiring minimal setup and customization. For larger organizations with complex survey needs, it may involve more planning, customization, and integration with existing systems, making it a more involved project. Unionworks provides support throughout the setup process to ensure a smooth implementation based on the scale and needs of the business.

Is Grapevine Surveys right for my store?

Grapevine Surveys by Unionworks is beneficial for a wide range of businesses across industries, especially those that value customer feedback and strive to enhance their customer experience. It is particularly well-suited for eCommerce companies, retail stores, service providers, and businesses with an online presence. These businesses can leverage Grapevine to gather insights, measure customer satisfaction, and make data-driven improvements.

However, Grapevine Surveys may not be as suitable for businesses that do not prioritize customer feedback or have limited online operations. Additionally, if a business has a very small customer base or doesn't interact with customers frequently, the need for a sophisticated survey tool like Grapevine may be less pronounced.

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