Richpanel is a customer support platform that allows your team to track, manage and resolve customer support issues. This tool not only improves your customers experience, but also improves the ease of access and usability for your team. The average customer service representative is switching between 8 tools per day, losing 30-40% of their productivity. Richpanel brings all of that information into one centralized location, making it easier to find what they need and allowing them to resolve tickets quicker. Basically, this is a CRM created specifically for customer service teams.
Richpanel also provides automations that help customers do things on their own - like finding their order status, or completing the steps necessary for a return or exchange. Allowing customers to “self serve” for the most common problems not only frees up your agents for more complex issues, but it also saves you money. The average interaction with a US based customer service agent costs businesses $8 per interaction. A self service interaction is only $0.20. Automating just one customer service scenario (like checking an order status) can reduce customer service inquiries by up to 40%. Just imagine how much you could save! And if a customer finds that the automated system is not providing the answers they need, the bot will notify an agent to help and let the customer know how long they can expect to wait before getting a reply.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.