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Best Cross-Sell/Upsell Apps for Ecommerce

Increase Average Order Value by Suggesting Products

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What is an Upsell App?

Upsell apps help timely suggest product B (typically) when someone takes action with product A. If you sell shoes, you should attempt to sell socks any time someone buys a pair. They go hand-in-hand, or foot-in-foot, in this case XO. Really quick though, an "upsell" officially means upgrading 1 product from say 8 ounces to 16 ounces, whereas "cross-sell" means adding socks to an order with shoes. The terms are typically interchangeable though, as everyone just says "upsell" when they mean "cross-sell."

Anyways, upsell tools are crucial for helping customers discover products right after they add something to cart, move to checkout, or even deep in the checkout process or after the checkout altogether.

Cross-Sell/Upsell

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What is Loop Subscriptions?

All-in-one subscription management app to personalize rewards system, reduce order cancellations and increase revenue.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Omnisend?

Omnichannel Marketing Automation Built for eCommerce

What is Carro?

Carro’s Brand Partnership tool is like going Shopping for products for your store, without a traditional wholesale relationship or any inventory commitments.

What is Netcore?

A customer engagement and experience platform that creates personalized digital experiences to fuel omnichannel growth

What is SuperStore Systems?

Easily bring in 3rd-party products and services to your B2C and B2B eCommerce store.

What is Fast Simon?

Fast Simon is a robust personalization and search platform for high-volume, high-SKU merchants that helps increase conversions and average order values.

What is Klickly?

Klickly is a commission-based ad network that can be setup in less than 30 minutes that drives traffic and sales to your store from across their network.

What is Vitals.co?

40 Simple Tools in One App

What is Maropost Commerce Cloud?

Maropost Commerce Cloud is an all-in-one Ecommerce solution helping businesses move off of business processes into a centralized platforrm.

What is LimeSpot?

LimeSpot is a suite of personalization products that increase conversion rate and average order value and allow you to do AI merchandising at scale.

What is Multicart?

Multicart is a mobile-first checkout tool designed to increase conversions by sending customers straight to checkout from social media, SMS, email and more.

What is Copysmith?

Copysmith is an AI-driven copywriting tool creating blogs, product descriptions, ads, SEO meta information and more that helps to increase ROAS and conversion.

What is Govalo?

Govalo makes it easy to sell gift cards, allowing you to create a unique gifting experience for your customers.

What is Veeper?

Veeper uses machine learning to find the perfect dynamic discounts, upsells and cross-sells for your customers, saving you money while still increasing AOV.

What is ShopAgain?

Omnichannel marketing automation on auto-pilot personalizing a variety of experiences specifically by user behavior

What is Returns for Sale?

Quickly sell your damaged or refurbished products, samples, open boxes, etc., at discounted rates rather than toss them.

What is MyAlice?

MyAlice offers conversational and social customer support – anywhere that your customers are. Monitoring all of your channels and responding with ease.

What is ShippingChimp?

ShippingChimp is an easy to use order notification, tracking and management system that helps to improve your customers’ post purchase experience.

What is GoodCarts?

GoodCarts is a cause oriented marketplace that promotes your site in exchange for sharing offers from their marketplace with your customers post purchase.

What is Suggestr?

Suggestr is a visual AI and personalization tool that increases AOV and overall revenue through extremely accurate and well-judged product recommendations.

What is Compat.io?

Compat.io offers hyper relevant product recommendations for bundling and cross-selling, with a range of smart tools to help boost conversion and AOV.

What is Rokt Ecommerce?

Drive incremental value from every transaction by offering highly relevant messages at the moment customers are most likely to convert.

What is Argoid?

AI-powered upsell, cross-sell, product discovery, and smart search.

What is Showday?

Showday is an e-comm SaaS for interactive live shopping that collect consumer data and insights that capture attention and sales.

What is PickyStory?

Collect Hidden Revenue by Selling Products Together

What is Luigi's Box?

AI‑Powered Site Search and Product Discovery for E‑Commerce

What is Monster Upsells?

Boost Revenue using a Slide Cart Drawer that Sells for You

What is 99Minds Inc?

99Minds empowers businesses to enhance their customer journey by providing gift cards, store credit, and loyalty programs.

What is ConvertWise?

ConvertWise is a powerful online platform that empowers brand owners and marketers to take full control of their websites and personalize them.

What is Manifest.ai?

Manifest.ai is an innovative platform that revolutionizes the future of eCommerce sales by leveraging the power of GPT and AI.

What is Verifast AI?

Your AI Sales Agent

What is Order Editing?

Order Editing tool designed to empower merchants with the ability to make modifications to their customers' orders post-purchase.

What is Diginyze?

A cutting-edge digital business commerce suite that amalgamates advanced technologies within a seamless digital framework

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is Spently?

Cross-Sell and Upsell by Optimizing Your Notification Emails

What is Justuno?

Justuno is a conversion optimization platform that uses AI and machine learning to figure out how to best capture leads and convert them to sales.

What is Ultimate Special Offers?

Ultimate Special Offers, by Pixel Union, is an easy to use flexible app designed for merchants who are starting to create upsell and promotional campaigns.

What is Order Bump?

Order Bump is a Shopify Plus app that helps you display offers for cross-sell or upsell specifically on the checkout page.

What is Rebuy?

Rebuy is a personalization engine that increases repeat purchases and average order value.

What is ReConvert?

ReConvert is a “thank you” page optimizer that allows you to resell to your customers after check out.

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is Genie?

A cutting-edge tool designed to streamline inventory analysis, planning, and ordering processes for online merchants

What is Macaroni?

Macaroni is an end-to-end SEO platform designed specifically for Shopify users.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Moast?

Moast.io is a solution that eCommerce brands can use to connect their prospective customers with existing customers for real life demos.

What is Decile?

Customer data platform that provides strategic insights that help you act on your analytics to actually grow your store.

What is Fera.ai?

All about helping merchants gather and display customer reviews and user-generated content to actually have an effect on sales

What is Omnisend?

Omnichannel Marketing Automation Built for eCommerce

Why use Cross-Sell/Upsell apps?

Upsell apps are for increasing Average Order Value (AOV) and helping users discover more products they can add to the cart. And by the way, this should always be designed with the users best interest at heart. These apps are not meant to shove bad offers in someones face. You can also use an upsell app to offer unique bundles or time sensitive offers.

When should you be investing in Cross-Sell/Upsell apps?

Upsell apps are specifically for multi-product brands, and the more products in your catalog, the more you may want to invest in an upsell app. The simple ones have you create the offers yourself. The great ones are basically personalization tools that predict what products will sell best with "this product." Of course as you move along that path, price increases, therefore the beefier tools are really for the higher volume stores that can benefit from such personalization at scale. Just starting, consider a simple tool and test a few cross-sell offers. Been in the industry for a while and growing into that 7-8 figure zone, invest in something with AI, it will pay off!

Who is managing these Cross-Sell/Upsell apps?

The core of a good upsell/cross-sell is having the right products, so in a way, you could call that operations department. But of course the meat of the upsell work will rely on whoever is managing the website - typically either the head of Ecommerce, head of marketing, or you as the founder yourself. Crafting the right offer can take a while, and you should spend time testing offers and products to really maximize the value of this type of tool. For that reason, I don't see this as a set it and forget it product, but more something you should come in and tweak every 7 - 28 days.

What are the most important Cross-Sell/Upsell features?

First and foremost is where. Where is the offer going to be displayed. Your main options are: Product Detail Page, Cart, Checkout, Post-Purchase, Channel (SMS, email, push, etc.). The further down the funnel, the more powerful the offer, but also the less people that see it. Some tools focus specifically on the product detail page, others only do post-purchase. And one in particular that I'm thinking about only does the checkout (it's Order Bump and its amazing for Shopify Plus brands).

Once you know where you want the offer, you need to understand how. How will the product be selected and placed. Some tools use that "machine learning algorithm" that no one truly understands. Others use a very simple comparison to see "across all your orders, which two products were most often bought together." And others don't suggest or have any data for you, they just allow you to create your own custom offers. The more products in your catalog, the less manageable "DIY" becomes.

The final feature worth comparing for this category is pricing. Some apps charge a flat rate while others charge a percentage of upsold revenue. That can affect margin and you need to understand how that will change the actual profit/revenue ratio for your business. In most cases, it works perfectly well because you are increasing Average Order Value (AOV) and thus profiting more, but for slimmer margin products/companies that won't work.