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Best Cross-Sell/Upsell Apps for Ecommerce

Increase Average Order Value by Suggesting Products

women holding tablet

What is an Upsell App?

Upsell apps help timely suggest product B (typically) when someone takes action with product A. If you sell shoes, you should attempt to sell socks any time someone buys a pair. They go hand-in-hand, or foot-in-foot, in this case XO. Really quick though, an "upsell" officially means upgrading 1 product from say 8 ounces to 16 ounces, whereas "cross-sell" means adding socks to an order with shoes. The terms are typically interchangeable though, as everyone just says "upsell" when they mean "cross-sell."

Anyways, upsell tools are crucial for helping customers discover products right after they add something to cart, move to checkout, or even deep in the checkout process or after the checkout altogether.

Cross-Sell/Upsell

What is Spently?

Cross-Sell and Upsell by Optimizing Your Notification Emails

What is Justuno?

Justuno is a conversion optimization platform that uses AI and machine learning to figure out how to best capture leads and convert them to sales.

What is Ultimate Special Offers?

Ultimate Special Offers, by Pixel Union, is an easy to use flexible app designed for merchants who are starting to create upsell and promotional campaigns.

What is Order Bump?

Order Bump is a Shopify Plus app that helps you display offers for cross-sell or upsell specifically on the checkout page.

What is ReConvert?

ReConvert is a “thank you” page optimizer that allows you to resell to your customers after check out. It has a simple drag and drop interface that lets you completely customize your page and offers different pages based on triggers you set.

What is

Omnisend

Omnisend is the all-in-one marketing automation solution for Ecommerce.

What is

Route

Route is a free for merchants shipping insurance app with built in visual package tracking, kind of like Uber, for your packages...

What is

Carro

Carro allows you to find out how many influencers have bought your product, subscribed to your email list, or follow you on social so you can build an authentic relationship with them to help sell your products.

What is

Spently

Cross-Sell and Upsell by Optimizing Your Notification Emails

What is

Justuno

Justuno is a conversion optimization platform that uses AI and machine learning to figure out how to best capture leads and convert them to sales.

What is

Viral Loops

Viral Loops improves customer lifetime value by incentivizing word-of-mouth marketing in pre-sale and post-sale campaigns.

Why use Cross-Sell/Upsell apps?

Upsell apps are for increasing Average Order Value (AOV) and helping users discover more products they can add to the cart. And by the way, this should always be designed with the users best interest at heart. These apps are not meant to shove bad offers in someones face. You can also use an upsell app to offer unique bundles or time sensitive offers.

When should you be investing in Cross-Sell/Upsell apps?

Upsell apps are specifically for multi-product brands, and the more products in your catalog, the more you may want to invest in an upsell app. The simple ones have you create the offers yourself. The great ones are basically personalization tools that predict what products will sell best with "this product." Of course as you move along that path, price increases, therefore the beefier tools are really for the higher volume stores that can benefit from such personalization at scale. Just starting, consider a simple tool and test a few cross-sell offers. Been in the industry for a while and growing into that 7-8 figure zone, invest in something with AI, it will pay off!

Who is managing these Cross-Sell/Upsell apps?

The core of a good upsell/cross-sell is having the right products, so in a way, you could call that operations department. But of course the meat of the upsell work will rely on whoever is managing the website - typically either the head of Ecommerce, head of marketing, or you as the founder yourself. Crafting the right offer can take a while, and you should spend time testing offers and products to really maximize the value of this type of tool. For that reason, I don't see this as a set it and forget it product, but more something you should come in and tweak every 7 - 28 days.

What are the most important Cross-Sell/Upsell features?

First and foremost is where. Where is the offer going to be displayed. Your main options are: Product Detail Page, Cart, Checkout, Post-Purchase, Channel (SMS, email, push, etc.). The further down the funnel, the more powerful the offer, but also the less people that see it. Some tools focus specifically on the product detail page, others only do post-purchase. And one in particular that I'm thinking about only does the checkout (it's OrderBump and its amazing for Shopify Plus brands).

Once you know where you want the offer, you need to understand how. How will the product be selected and placed. Some tools use that "machine learning algorithm" that no one truly understands. Others use a very simple comparison to see "across all your orders, which two products were most often bought together." And others don't suggest or have any data for you, they just allow you to create your own custom offers. The more products in your catalog, the less manageable "DIY" becomes.

The final feature worth comparing for this category is pricing. Some apps charge a flat rate while others charge a percentage of upsold revenue. That can affect margin and you need to understand how that will change the actual profit/revenue ratio for your business. In most cases, it works perfectly well because you are increasing Average Order Value (AOV) and thus profiting more, but for slimmer margin products/companies that won't work.

Still unsure what’s right for you?

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