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The Best Operations and Logistics Apps for Ecommerce

From handling inventory to getting the product landed at your customer's doorstep.

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What are the best Operations and Logistics apps for Ecommerce?

Great apps in this category are going to make it easy for your operations team to do their job. From avoiding painful spreadsheet problems that plague all of Ecommerce, to making it easier for your customers to return their product without talking to a support agent. As you scale your store, this becomes one of the most crucial components of your business. After all, if you can't get products to customers, you aren't going to be in business very long.

Operations and Logistics

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What is Route?

A free for merchants shipping insurance app with built in visual package tracking, kind of like Uber, for your packages.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Rewind Backups?

Rewind is an easy to use back up tool for your Shopify or BigCommerce store, providing peace of mind that when things break you will be able to fix them fast.

What is Gorgias?

All-in-One Customer Support Specifically Designed for eCommerce

What is ShipBob?

Global omni-fulfillment solution designed to ship orders everywhere customers shop.

What is Maropost Commerce Cloud?

Maropost Commerce Cloud is an all-in-one Ecommerce solution helping businesses move off of business processes into a centralized platforrm.

What is TaxJar?

TaxJar (acquired by Stripe) is working to make sales tax compliance easier for merchants, solving tax issues across different states, regions and countries.

What is Loop Returns?

Automating the return management process to incentivize exchanges, decrease returns and save your customer support team time.

What is SALESmanago?

A Customer Data Platform that simplifies your tech stack while adding power to your analytics and marketing automation

What is Katana?

Katana is an Enterprise Resource Planning (ERP) tool for Direct to Consumer Manufacturers and those making Build of Materials (BOMs).

What is Sendcloud?

An all-around shipping platform simplifying label creation, tracking, returns, etc., becoming the backbone of your shipping and logistics processes

What is Wonderment?

Wonderment is a proactive order tracking platform that sends notifications to consumers about the status of their order, including delayed or lost shipments.

What is ReturnLogic?

Return management platform that makes the return/exchange process incredibly simple for eCommerce stores.

What is SKUSavvy?

SKUSavvy is a true “end to end” Shopify warehouse management system with automation and mobile capacity, optimizing warehouse operations and efficiencies.

What is FUGU?

FUGU prevents more instances of fraud by following the purchaser after the purchase to better calculate the risk of fraud.

What is SparkLayer?

SparkLayer turns any Shopify store into an all-in-one B2B/Wholesale sales powerhouse solution. 

What is Fabrikator?

Fabrikator is an insight driven supply planning app that helps you understand your stock on hand and ensure you remain on top of your most important items.

What is LTVplus?

Expert eCommerce Customer Service outsourcing that cares about conversion rate and retention.

What is RefundSniper?

Amazon Inventory Accountability Auditing for both Seller Central and Vendor Central. Get $$$ in Unclaimed Amazon Reimbursements

What is Vesta?

Vesta is a data cleansing tool that collects, cleans and connects vendor products to your online store.

What is Calcurates?

Giving you more accurate shipping rates for increased profitability.

What is Loqate?

Loqate is a website that offers comprehensive location data services and solutions to businesses.

What is DeskXpand?

An end-to-end helpdesk management software that aims to optimize operational efficiency for businesses, regardless of their size

What is Octup?

An operations analytics platform that helps DTC brands optimize operations, improve profitability, and save 12+ hours per week.

What is EcoReturns?

An AI-powered returns solution that helps online brands reduce, automate and manage product returns

What is MESA?

MESA is like Zapier for Ecommerce, automating tasks and workflows to optimize efficiencies without a single line of code.

What is Tracktor?

Tracktor is an order tracking app that can be installed as a page on your website, allowing customers to easily see their order status, increasing satisfaction.

What is Re:amaze?

Re:amaze is a customer service and live chat platform for eCommerce.

What is FreeUp?

FreeUp is a hiring platform that provides access to pre-vetted freelancers, helping you to get your work done faster.

What is Richpanel?

A customer support platform that allows your team to track, manage, and resolve customer support issues.

What is Inventory Planner?

An inventory management tool that allows you to optimize your product management.

What is NoFraud?

NoFraud is a full service, Ecommerce fraud prevention tool that reduces your liability when it comes to fraud.

What is Zonos?

Zonos optimizes your site for international sales through built-in duty and tax calculations, compliance and localization improving your customer’s experience.

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is Genie?

A cutting-edge tool designed to streamline inventory analysis, planning, and ordering processes for online merchants

What is Macaroni?

Macaroni is an end-to-end SEO platform designed specifically for Shopify users.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Moast?

A solution that eCommerce brands can use to connect their prospective customers with existing customers for real life demos

What is Decile?

Customer data platform that provides strategic insights that help you act on your analytics to actually grow your store.

What is

All about helping merchants gather and display customer reviews and user-generated content to actually have an effect on sales

What is Omnisend?

Omnichannel Marketing Automation Built for eCommerce

Why use Operations and Logistics apps?

You're going to use these tools as fires come in. Meaning, when you get too many returns that your head is going to explode, you need a tool for that. When you start losing track of your inventory because its scattered across your garage, you are going to need an inventory management solution to better understand what you have in stock and how to get it to customers. When your customers start asking you "Hey, where's my order?" to the point that it becomes your suppor teams full time job to answer, you're going to want a tool that helps mitigate those tickets by allowing autonomous order lookup, etc.

When should you be investing in Operations and Logistics apps?

Investing in operations and logistics tools happens at every stage of your business, but should often be centered around key hires. When you bring in a head of customer support, you may want to give them a tool to streamline their efforts. When you bring in an operations manager, or logistics support, they will likely need a tool. When you bring in a product sourcing team member, they need a tool, etc.

Who is managing these Operations and Logistics apps?

Typically these tools are managed by the operations manager, head ofEcommerce, COO, or you as the CEO.

What are the most important Operations and Logistics features?

You're looking to tie multiple data sources together and get the information you need - typically shipping, billing, order, or inventory information into the hands of your team, and your customers, as appropriate.