
ShippingChimp
An easy-to-use order notification, tracking, and management system that helps to improve your customers’ post-purchase experience.
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What is {listing}?
ShippingChimp is an order notification and tracking tool for you customers, and an order management system for your team - usually your operations and customer service team. They integrate with all major shipping carriers to better track your packages across their journey, notify you and team of any missing, lost, or delayed packages, and then you can use that information to notify your customer - whether it is through their order notification email platform or through your current email or SMS provider (they can easily push the information out).
What makes {listing} different than competitors?
ShippingChimp is a slimmed down version of the full-fledged inventory management solutions that larger enterprises might be using. But they don't track inventory or focus on that side of the business at all, which makes them simpler and easier to use.
Often tools like ShipStation are only being used for label generation and decreasing shipping costs, which ShippingChimp doesn't focus on. They focus on the order management experience and customer experience side. So sometimes they see these tools being used side by side.
What metrics is {listing} going to improve for my eCommerce store?
ShippingChimp is a slimmed down version of the full-fledged inventory management solutions that larger enterprises might be using. But they don't track inventory or focus on that side of the business at all, which makes them simpler and easier to use.
Often tools like ShipStation are only being used for label generation and decreasing shipping costs, which ShippingChimp doesn't focus on. They focus on the order management experience and customer experience side. So sometimes they see these tools being used side by side.
Who has to manage {listing} and how long does it take to setup?
Typically your head of eCommerce or head of operations will be the one vying for this platform.
To get setup you install the Shopify integration (or custom), get the notification emails setup, make sure that you're integrated into all of the shipping partners, and launch the order lookup page on the site. You might also spend some more time onboarding your team, such as your customer service team, and integrating ShippingChimp into your customer service process to better serve customers.
Is {listing} right for my store?
ShippingChimp is all about helping you track orders, so the more orders you have, the more you need a tool like ShippingChimp. Typically starting at around 3,000 orders per month.
Small and starting stores can use their basic order lookup plug-in for only $19/month and then later upgrade to the full-fledged system when they start to really need more help with managing and tracking orders internally, and improving that customer relationship around the order.
Sustainability status
Integrations
Features
- Shopify Flow Integration
- Real Time Shipment Tracking
- Limited Shipping Carrier Integration
- Analytics Dashboard
- Branded Tracking Pages
- Email Notifications
- Branded Email Alerts
- Customer Feedback Survey
{listing} Pricing
$19/Month
- 500 Shipments Incl.
- Shopify Flow Integration
- Real-Time Shipment Tracking
- Limited Shipping Carrier Integration
- Analytics Dashboard
- Branded Tracking Pages
- Email Notifications
$99/Month
- Includes 2000 shipments/mo
- Everything in Previous Plan
- Branded Email Alerts
- Customer Feedback Survey
- Delivery Dispute Management Portal
$199/Month
- 5000 Shipments Incl.
- Everything in Previous Plan
- Webhooks
- FTP Connect
- 24/7 chat and email support
- Helpdesk Integration
We do our best to keep pricing information up to date, but please do check the software partner's own website for the most up to date pricing information.
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