ShippingChimp is an order notification and tracking tool for you customers, and an order management system for your team - usually your operations and customer service team. They integrate with all major shipping carriers to better track your packages across their journey, notify you and team of any missing, lost, or delayed packages, and then you can use that information to notify your customer - whether it is through their order notification email platform or through your current email or SMS provider (they can easily push the information out).
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
ShippingChimp is a slimmed down version of the full-fledged inventory management solutions that larger enterprises might be using. But they don’t track inventory or focus on that side of the business at all, which makes them simpler and easier to use.
Often tools like ShipStation are only being used for label generation and decreasing shipping costs, which ShippingChimp doesn’t focus on. They focus on the order management experience and customer experience side. So sometimes they see these tools being used side by side.
ShippingChimp’s notification emails are getting huge open and engagement rates. So by adding upsells/cross-sells, or adding a “review us” button to these notifications, you can expect more repeat purchases, more reviews, and a better Net Promoter Score (NPS)/Customer Satisfaction Score.
Typically your head of Ecommerce or head of operations will be the one vying for this platform.
To get setup you install the Shopify integration (or custom), get the notification emails setup, make sure that you’re integrated into all of the shipping partners, and launch the order lookup page on the site. You might also spend some more time onboarding your team, such as your customer service team, and integrating ShippingChimp into your customer service process to better serve customers.
ShippingChimp is all about helping you track orders, so the more orders you have, the more you need a tool like ShippingChimp. Typically starting at around 3,000 orders per month.
Small and starting stores can use their basic order lookup plug-in for only $19/month and then later upgrade to the full-fledged system when they start to really need more help with managing and tracking orders internally, and improving that customer relationship around the order.