Jotform

Jotform is a leading no-code SaaS platform that enables users to create powerful online forms and automate workflows without any coding. Since its founding in 2006, it’s grown into a trusted solution for over 30 million users, from small to global businesses.

Jotform also offers Jotform AI Agents, a major innovation enabling users to deploy intelligent assistants that handle form submissions, customer support, and business operations in real time. One standout offering is the Shopify AI Agent plugin, which brings instant, AI-powered customer service to Shopify stores. It handles product discovery, cart updates, order tracking, and customer inquiries, 24-7 and auto-trained on your store’s data.

With customization features, rich integrations, and AI-native capabilities, Jotform is more than a form builder. It’s a full-scale, no-code automation platform designed to reduce busywork, elevate customer experiences, and drive smarter business growth.

Jotform offers a rare combination of reliability, flexibility, and innovation that sets it apart from other form builders and automation tools. Its drag-and-drop builder is intuitive for non-technical users, yet supports advanced functionality such as conditional logic, calculations, custom CSS/HTML, and widgets. The platform offers over 10,000+ templates, far exceeding most competitors’ offerings. And now, it delivers AI-powered customer support.

Jotform AI Agents also brings a new layer of functionality. The Shopify AI Agent, for example, connects directly with your Shopify store to answer customer questions, track orders, recommend products, and even update shopping carts – all in real time, using your store’s data. It’s a simple way to add 24-7 support to your site without relying on traditional helpdesk systems.

In short, what sets Jotform apart is how it brings multiple tools under one roof. Users get access to advanced form features, mobile app creation, e-signature collection, and workflow automation. For teams looking to streamline operations or scale customer interactions, this level of integration reduces tool sprawl and simplifies processes.

Jotform helps eCommerce brands improve several key performance metrics by streamlining customer interactions and automating repetitive tasks. With tools like Jotform’s Shopify Agent, stores can reduce manual workload, increase responsiveness, and provide a better overall customer experience, without expanding their support team.

The most immediate impact is seen in customer support. Jotform AI Agents handle common inquiries like order tracking, product availability, and cart updates in real time. This leads to faster response times and lower support ticket volume, while freeing up your team to focus on higher-value conversations.

Improved support also contributes to stronger customer satisfaction scores. When shoppers get instant answers and smoother buying experiences, they’re more likely to convert and return. Jotform’s Shopify Agent also assists in product discovery, helping increase average order value and reduce cart abandonment.

Operationally, automation through Jotform means fewer hours spent on manual updates, email follow-ups, or workflow handoffs. For growing brands, this adds up to a more efficient use of time and better scalability.

Setting up and managing Jotform is intentionally simple, even for non-technical users. Once you sign up (free or paid,) you’re guided into a visual builder. You simply drag fields onto your form, configure properties, and customize with built-in conditional logic, design themes, and submission settings.

For Shopify store owners, installing the Jotform AI Agent takes just a few clicks through the Shopify App Store. Once connected, the Shopify AI Agent automatically syncs with your store’s products, categories, and order data. This means it’s ready to answer customer questions, handle order tracking, and update shopping carts almost instantly. There’s no need for a complex setup process.

You can customize your AI Agent’s appearance, name, and tone to align with your brand. Inside the Jotform dashboard, you can review conversation logs, adjust agent behavior, and connect additional tools.

Jotform is a great fit for eCommerce businesses that want to streamline operations, scale support without hiring more staff, and offer a faster, more seamless customer experience. It’s especially valuable for Shopify stores that manage high volumes of customer questions or frequent product updates.

If your store receives frequent customer inquiries, processes a high volume of orders, or offers a wide product catalog, Jotform’s Shopify AI Agent can make a noticeable difference. It gives your customers real-time answers, 24-7, with no extra strain on your team.

It frees your team from answering the same questions over and over, and ensures customers get timely, helpful responses. For brands that value flexibility, ease of use, and the ability to scale operations through automation, Jotform delivers a practical, modern solution.