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The Best Loyalty and Retention Apps for Ecommerce

To engage and retain your customer base.

Sponsored by:

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What are the Best Loyalty and Retention Apps for Ecommerce?

Customer Loyalty apps, or just "Loyalty" apps for short, are tools focused on building a real relationship with your customer that drives them closer to your brand and thus makes them more likely to keep purchasing from you. Most of the time these tools have some sort of points or cash based system that rewards customers for taking actions like social following, social sharing, telling a friend, filling out a survey, or purchasing products.

Loyalty and Retention

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What is Tapcart?

Create Your Own Branded iOS and Android Apps

What is Plobal?

Plobal is a white-label mobile app development and launch tool for digitally native vertical brands.

What is Maropost Commerce Cloud?

Maropost Commerce Cloud is an all-in-one Ecommerce solution helping businesses move off of business processes into a centralized platforrm.

What is Loop Returns?

Automating the return management process to incentivize exchanges, decrease returns and save your customer support team time.

What is ShoppingGives?

ShoppingGives is a B2B social commerce platform that allows companies of all sizes to make charitable donations through their customers' purchases.

What is Stamped?

A review, loyalty, and rewards tool, working to get you more reviews, showcase them on your site and retain your customers.

What is DailyKarma?

DailyKarma is a turnkey Cause Marketing solution that enables merchants and customers, to give back to causes they believe in, right at the point of purchase.

What is Govalo?

Govalo makes it easy to sell gift cards, allowing you to create a unique gifting experience for your customers.

What is Yotpo Subscriptions?

Yotpo Subscriptions is designed to integrate with your entire loyalty tool set, driving new subscriptions and keeping them longer to increase revenue and LTV.

What is TXTFi?

Txtfi is an SMS marketing tool and “text bot” geared specifically around allowing customers to add products, check out, and repeat purchases via text.

What is Growave?

A multi-tool platform that combines Loyalty and Rewards, Wishlisting, Reviews, Social Login, an Instagram feed, and a Q&A widget all in one platform.

What is Churn Buster?

Churn Buster helps you keep your subscribed customers by mitigating involuntary churn.

What is LateShipment.com?

Automated post-purchase success platform purpose-built for small parcel shippers of all volumes.

What is Carma?

CARMA is a platform that goes beyond emissions monitoring and takes proactive steps to combat climate change.

What is ChaChing?

Enabling brands decide how much they're willing to pay for conversions while returning 90% of the conversion fee to the customer.

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is EcoReturns?

An AI-powered returns solution that helps online brands reduce, automate and manage product returns

What is Viral Loops?

Viral Loops improves customer lifetime value by incentivizing word-of-mouth marketing in pre-sale and post-sale campaigns.

What is LoyaltyLion?

LoyaltyLion is a data driven loyalty and engagement platform.

What is Loox?

A plug and play photo review platform that helps you get more reviews from your customers and turn those reviews into more sales.

What is AiTrillion?

AiTrillion is an all-in-one marketing platform to grow eCommerce stores, customer engagement and sales.

What is ReConvert?

ReConvert is a “thank you” page optimizer that allows you to resell to your customers after check out.

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is Genie?

A cutting-edge tool designed to streamline inventory analysis, planning, and ordering processes for online merchants

What is Macaroni?

Macaroni is an end-to-end SEO platform designed specifically for Shopify users.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Moast?

A solution that eCommerce brands can use to connect their prospective customers with existing customers for real life demos

What is Decile?

Customer data platform that provides strategic insights that help you act on your analytics to actually grow your store.

What is Fera.ai?

All about helping merchants gather and display customer reviews and user-generated content to actually have an effect on sales

What is Omnisend?

Omnichannel Marketing Automation Built for eCommerce

Why use Loyalty and Retention apps?

Loyalty apps, when executed properly, and with the right brand, will have a massive impact on how you communicate with your customers, and how they perceive your brand.

When should you be investing in Loyalty and Retention apps?

Companies of all sizes should have a loyalty program of some sort. The more you see existing referrals, shares, and engagement, the more likely a tool like this will excite your customer base and drive positive revenue results. That being said, companies with low repeat purchases, low engagement, and low referrals will see a smaller impact with loyalty. Think of these types of tools as amplifiers of your brand excitement. You still gotta build the hype, they help get it in the hands of the customers.

Who is managing these Loyalty and Retention apps?

In smaller companies this will be managed by the head of marketing, or store owner directly. As you grow you may put one person in charge of your loyalty program or even brand out a retention department underneath marketing. You could also build a customer experience department which bridges loyalty and customer service. Retention, especially in product subscription companies, is crucial to success, and therefore you should be thinking about how to put dedicated resources on improving this often undervalued component to any successful business.

What are the most important Loyalty and Retention features?

When it comes to loyalty apps, you need them to be easy to use. The core metrics to pay attention to are:

  • How many users are active on my loyalty platform?
  • How many points have my users accrued?
  • How many points are my users redeeming?

Yes you actually want users to redeem points, as this is a sign of a valuable program.

And of course you are studying other things like lifetime value, average order value, and the impact on your overall margins.