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The Best Loyalty Tools for Ecommerce

Standalone and full-fledged loyalty platforms

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What do loyalty tools and platforms actually do?

Customer Loyalty apps, or just "Loyalty" apps for short, are tools focused on building a real relationship with your customer that drives them closer to your brand and thus makes them more likely to keep purchasing from you. Most of the time these tools have some sort of points or cash based system that rewards customers for taking actions like social following, social sharing, telling a friend, filling out a survey, or purchasing products.

Loyalty

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What is Stamped?

A review, loyalty, and rewards tool, working to get you more reviews, showcase them on your site and retain your customers.

What is Growave?

A multi-tool platform that combines Loyalty and Rewards, Wishlisting, Reviews, Social Login, an Instagram feed, and a Q&A widget all in one platform.

What is Reviewbit?

Collect product reviews the hassle-free way.

What is Change?

Change is a digital platform that aims to revolutionize personal finance management.

What is Reveni?

Reveni aims to enhance customer loyalty by offering instant refunds, reducing returns with instant exchanges, and providing store credit options.

What is LimeChat AI for Marketing?

Helps brands run AI driven campaigns and journeys on WhatsApp

What is LoyaltyLion?

LoyaltyLion is a data driven loyalty and engagement platform.

What is Redo?

A return management platform that aims at improving the returns process by focusing on boosting sales and cultivating customer loyalty

What is Genie?

A cutting-edge tool designed to streamline inventory analysis, planning, and ordering processes for online merchants

What is Social Snowball?

Turning customers into affiliates and streamlining referral, influencer, and affiliate programs to enhance customer acquisition and sales

What is Macaroni?

Macaroni is an end-to-end SEO platform designed specifically for Shopify users.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Decile?

Customer data platform that provides strategic insights that help you act on your analytics to actually grow your store.

What is Fera.ai?

All about helping merchants gather and display customer reviews and user-generated content to actually have an effect on sales

What is Omnisend?

Omnichannel Marketing Automation Built for eCommerce

Why use Loyalty apps?

Loyalty apps, when executed properly, and with the right brand, will have a massive impact on how you communicate with your customers, and how they perceive your brand.

When should you be investing in Loyalty apps?

Companies of all sizes should have a loyalty program of some sort. The more you see existing referrals, shares, and engagement, the more likely a tool like this will excite your customer base and drive positive revenue results. That being said, companies with low repeat purchases, low engagement, and low referrals will see a smaller impact with loyalty. Think of these types of tools as amplifiers of your brand excitement. You still gotta build the hype, they help get it in the hands of the customers.

Who is managing these Loyalty apps?

In smaller companies this will be managed by the head of marketing, or store owner directly. As you grow you may put one person in charge of your loyalty program or even brand out a retention department underneath marketing. You could also build a customer experience department which bridges loyalty and customer service. Retention, especially in product subscription companies, is crucial to success, and therefore you should be thinking about how to put dedicated resources on improving this often undervalued component to any successful business.

What are the most important Loyalty features?

When it comes to loyalty apps, you need them to be easy to use. The core metrics to pay attention to are:How many users are active on my loyalty platform?How many points have my users accrued?How many points are my users redeeming?Yes you actually want users to redeem points, as this is a sign of a valuable program.‍And of course you are studying other things like lifetime value, average order value, and the impact on your overall margins.