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The Best Loyalty Tools for Ecommerce

Standalone and full-fledged loyalty platforms

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What do loyalty tools and platforms actually do?

Customer Loyalty apps, or just "Loyalty" apps for short, are tools focused on building a real relationship with your customer that drives them closer to your brand and thus makes them more likely to keep purchasing from you. Most of the time these tools have some sort of points or cash based system that rewards customers for taking actions like social following, social sharing, telling a friend, filling out a survey, or purchasing products.

Loyalty

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What is Stamped?

Stamped empowers you to grow your business by enhancing user engagement, increasing revenue, and improving customer satisfaction.

What is Growave?

Growave is a multi-tool platform that combines Loyalty and Rewards, Wishlisting, Reviews, Social Login, an Instagram feed, and a Q&A widget all in one platform.

What is Ecodrive?

Calculate and Offset your Carbon Footprint through Tree Planting

What is Reviewbit?

Collect product reviews the hassle-free way.

What is Change?

Change is a digital platform that aims to revolutionize personal finance management.

What is Reveni?

Reveni aims to enhance customer loyalty by offering instant refunds, reducing returns with instant exchanges, and providing store credit options.

What is LoyaltyLion?

LoyaltyLion is a data driven loyalty and engagement platform.

What is EKOM by Writerly AI?

Writerly.ai is an online platform designed to enhance the writing experience and improve the quality of written content.

What is Particl?

Real-time product sales and pricing data. Particl AI tracks sales, inventory, pricing, assortment, and sentiment across all of eCommerce.

What is SuperStore Systems?

Easily bring in 3rd-party products and services to your B2C and B2B eCommerce store.

What is Tidio?

All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication

What is Moast?

Moast.io is a solution that eCommerce brands can use to connect their prospective customers with existing customers for real life demos.

What is Decile?

Customer data platform that provides strategic insights that help you act on your analytics to actually grow your store.

What is Fera.ai?

Fera is all about helping merchants gather and display customer reviews and user generated content to actually have an effect on sales.

What is Omnisend?

Omnichannel Marketing Automation Built for Ecommerce

Why use Loyalty apps?

Loyalty apps, when executed properly, and with the right brand, will have a massive impact on how you communicate with your customers, and how they perceive your brand.

When should you be investing in Loyalty apps?

Companies of all sizes should have a loyalty program of some sort. The more you see existing referrals, shares, and engagement, the more likely a tool like this will excite your customer base and drive positive revenue results. That being said, companies with low repeat purchases, low engagement, and low referrals will see a smaller impact with loyalty. Think of these types of tools as amplifiers of your brand excitement. You still gotta build the hype, they help get it in the hands of the customers.

Who is managing these Loyalty apps?

In smaller companies this will be managed by the head of marketing, or store owner directly. As you grow you may put one person in charge of your loyalty program or even brand out a retention department underneath marketing. You could also build a customer experience department which bridges loyalty and customer service. Retention, especially in product subscription companies, is crucial to success, and therefore you should be thinking about how to put dedicated resources on improving this often undervalued component to any successful business.

What are the most important Loyalty features?

When it comes to loyalty apps, you need them to be easy to use. The core metrics to pay attention to are:How many users are active on my loyalty platform?How many points have my users accrued?How many points are my users redeeming?Yes you actually want users to redeem points, as this is a sign of a valuable program.‍And of course you are studying other things like lifetime value, average order value, and the impact on your overall margins.