The quick guide to customer retention
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Did you know increasing customer retention by just 2% can have the same impact as reducing costs by 10%? Ecommerce is one of the fastest growing industries in the world, with competition growing by 13% each year. Barriers to entry have never been lower while acquisition challenges have never been greater.
What you will learn
Focus on your most valuable customers
Re-engage at-risk customers
Use existing customers to build trust with new customers