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The Best Personalization Tools for Ecommerce

Looking for the best personalization tools for your store? Check it out here!
Derric Haynie
Apr 16
10
 mins

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About

With the growth of Ecommerce, store owners and marketers are continuously searching for new tools and features that help users convert as efficiently as possible. 

One of the clearest trends for improving conversion rate, average order value, and user experience has been personalization, whether through email, on-site, site search, or on other channels.

90% of leading marketers believe that personalization significantly contributes to business profitability. In fact, 91% of consumers are more likely to shop with brands that provide offers and recommendations that are relevant to them. 

The most concerning part? Users who are not given a personalized experience end up turning to other large Ecommerce providers, like Amazon, to fulfill their needs. 


Why? Because personalization time and time again has proven to work. This is because it can:

  • Help curb information overload
  • Help users get a better deal
  • Make the purchasing process simple and faster
  • Can provide additional information (which they would normally receive in-person)


Now, personalization is more powerful at scale, but smaller traffic (and revenue) stores can still get value. I’d just say don’t worry about personalization until you’re at least at $10k/month or 10k visitors, and even then you can wait until 50k monthly visitors and be just fine. The bottom line is about the increase to your on-site conversion, and if that is what you need, you’ll want to check out this list of recommended personalization tools. Not only can they help you customize each user’s experience, but they help simplify the user’s journey by providing unique one-on-one experiences.


Types of Personalization

Personalization is so much more than just product recommendations or using someone’s {firstname}. There are multiple points that can be personalized throughout your customer’s journey. Some of the most common personalizations include:

The Shortlist of Best Personalization Tools for Ecommerce:

On-site Dynamic Content

On-site Notifications

Search Personalization

Product Recommendation

On-Site Content

Website personalization is creating a personalized experience for users based on a variety of possible factors such as geography, account information, consumer behavioral data, and so much more. 

Instead of providing a broad, simplistic user experience, on-site content personalization can provide a unique experience tailored to that user’s information, that is on par with an in-person experience. 


These personalizations can be made to assets such as:

  • Banners
  • Copy on product pages
  • Calls-to-action
  • Pop-ups


On-site content personalization is practical for businesses that receive a lot of traffic or have a more complex catalog, as users can be generally overwhelmed by the amount of information on a site. 

By adding personalized banners, calls-to-action or pop-ups that are triggered based on behavioral data, users can be funneled into a customer journey that is unique to their needs.


A few great personalization tools for this stage of the funnel are:

  • JustUno - great for detailed segmentation and built-in product recommendation within the pop-ups.
  • Privy - stellar pop-up tool with their own email and SMS marketing solutions built-in, for an all-in-one conversion optimization experience.
  • Matcha - integrating your product catalog into your blog content, based on the content type. Not true personalization yet, but worth mentioning.

On-site Notifications

The average session duration for a website is 2-3 minutes. With so little time to grab a user's attention, building a sense of urgency is key.


A variety of on-site notifications can be personalized to entice users to purchase or move further down funnel. Some of these notifications include:

  • Pop-up notifications
  • Up-sells or cross-sells on cart and checkout pages
  • Social proof
  • Urgency notifications


These notifications are also dynamically built based on the user’s previous browsing history, but they can also be built on product attributes, previous user data and inventory information.

A few tools for optimizing on-site notifications are:

  • DataCue - (Also mentioned in more detail below) can give notifications based on browsing history that say, let you know if there’s a promo on something you browsed, or if an item comes back in stock.
  • PushOwl - Send push notifications based on products in cart, pages browsed, items in stock, and more.
  • Fera - With Fera, you can add various social proof elements or notifications to pages based on region, browsing behavior, products in the cart, etc.


Search Personalization

The search bar becomes an incredibly lucrative tool that can be leveraged for its dynamic content and user data.

If your business has a large product catalog or several pages that can be considered valuable (like blog content), then personalizing search is key. 


With these search personalization tools, you can:

  • Personalize search suggestions
  • Provide search autocomplete
  • Deliver product recommendations on typos
  • Upsell and cross-sell 
  • Deliver live price, in-stock status and product reviews


By providing simple and personalized search functionality, businesses are able to drastically simplify the purchasing process, allowing users to find what they want quickly and effortlessly.


Algolia

Enterprise-level search tool

Algolia truly has some of the most advanced features for site search available on the market, and they cater to many larger retailers like Lacoste, Birchbox, and Under Armour. That being said, they’ve recently brought their plans to the mass market by offering simpler self-serve options.


Features

  • Advanced Rule Builder
  • Instant Search
  • Split Testing Search Results
  • Visual Editor
  • Geographic Search


Pricing

They have a free community tool, but in order to integrate with Shopify (or Magento) you will need to start at their $29/month plan. They charge based on operations (searches) and records. For the most part, you’re paying based on searches, and their $29/month plan gives you 250k operations a month.


Searchanise

Searchanise is a well known tool that offers these types of smart filters, up-sells and cross sells. With your ability to select and promote certain products in search, you can say, show socks, when the customer searches for shoes, or test out any other promotion strategy in your search results.


Features

  • Product Strategy Adviser
  • Filters - price, color, sizing, rating, product type, tag, etc.
  • Recommendation blocks
  • Product labels in search results


Pricing

Searchanise charges based on the size of your product catalog, which is actually great for large search volume stores that don’t have a huge product selection. They do have a free plan, up to 25 products, and then start at $9/month for a 500 product catalog and go up from there. Shopify Plus plans are also available.


Dynamic Email Content

As discussed in our previous Best Email Marketing Tools blog post, personalization within email content is practically standard nowadays.

In fact, 55% of consumers have stated that they like email messages that include relevant products and offers.

This personalization, like on-site content, is mostly generated by user behavioral data, but can also be pulled by customer tags, geography, and more. 

Many top email providers offer these personalization tools out-of-box, but further integrations (such as those with the personalized recommendations we will highlight) can be set up for advanced personalization.

Product Recommendation Engine Personalization

If you’ve just launched a new business or have not delved into the world of personalization, we recommend that you start with personalized product recommendation tools. 

When properly optimized, personalized product recommendation tools have shown to  increase click-throughs by more than 100%, versus generic product recommendations.

Although there are some Shopify themes that offer product recommendations out-of-box, opting for a personalization tool that provides dynamic recommendations based on catalog data and purchase behavior provides a more unique and customized experience.


These product recommendations can be added to any website’s:

  • Homepage
  • Search page
  • Collection pages
  • Product pages
  • Cart or checkout page (depending on the customizability of the checkout page)

The Best Product Recommendation Apps

Limespot

Scalable personalized recommendations

Limespot is perhaps the only provider that uses their data across all customers (merchants) to personalize the journey of each individual consumer. 

This tool has a serious advantage because they are studying the past buying history of not just your store, but complementary products and possibly even competitors.

Their advanced AI combines full catalog data with customer browsing and buying behaviors to deliver 1:1, real-time personalizations to each user. 


By personalizing recommended products at each step of the user’s journey, Limespot is able to shorten the timespan between the user’s awareness and consideration phase, and relay information that is completely unique to their needs.

Features

  • Complete plug-and-play solution
  • Sitewide upsell and cross-sell recommendations
  • Optimize product recommendations sitewide
  • Multivariate a/b testing
  • Integration with popular loyalty tools, transactional email providers, review apps

Pricing

They do have a free plan available for merchants doing under $5,000/month in revenue, but you’re going to want the power of at least their $20/month program, which gives you access to email personalization, deeper integrations, and better split testing. They do have enterprise plans and more advanced feature opportunities as well.

Datacue

Homepage and on-site content personalization

Datacue offers a recommendation engine that personalizes all on-site content, including personalized banners and notifications.

This tool is particularly useful for merchants with vast product categories or those who have large SKUs and customer traffic, as content can dynamically change based on the user’s behavior and interactions.

If customer A comes to your site to buy a bed, the next time they visit the homepage, it will look like you only sell beds, meanwhile if customer B starts looking at couches, your homepage will start to look more like a living / family room type experience.

Features

  • Homepage personalization
  • Personalized banners that load asynchronously based on user behavior
  • Subtle notifications to drive urgency and notify of new or out of stock information


Pricing

Plans start at $9.99/month, which offers 5 dynamic banners, and go up to $299.99/month for 100 banners and all split testing functionalities.

Nosto

Enterprise On-Site Personalization

Nosto has extended its offerings to provide an all-in-one solution for both on-site and omnichannel personalization. 


In addition to providing personalized product recommendations, Nosto allows Ecommerce owners to personalize their on-site content (such as banners and layouts), as well as produce dynamic bundles, pop-ups, personalized emails and more.

Features

  • Personalize category merchandising based on purchasing behavior
  • Offer dynamic product bundles based on catalog attributes and purchase data
  • Optimize on-site content with personal messaging and calls-to-action
  • Deliver unique, personalized homepage content
  • Optimize pop-ups with behavioral triggers
  • Personalized emails based on behavioral data
  • Offline personalization
  • Mobile app dynamic content based on cross-channel behavioral data


Pricing

Nosto is best made for mid to enterprise-level businesses (those making over $1 million) with its starter plan of $1,000 per month (that does not include on-site personalization). Plans also do not include category merchandising, dynamic bundles or advanced testing, but can be added for an additional monthly fee. 

Visely

Mid-market product-tag recommendations

Visely offers product recommendations for on-site, search and within emails. Similar to other product recommendation tools, recommendations are based on tags from product attributes and customer data.


The platform also offers unique image based recommendations that use object, pattern and scene recognition to match products appropriately.

Features

  • Image based recommendations that use object, pattern and scene recognition to match products
  • Visely’s Explainer Tool works to visualize how products relate to each other based on content, product tags, shopper behavior and image analysis
  • Easily customizable within any Shopify theme
  • Automatic multivariate testing
  • Checkout upsells for Shopify Plus
  • Integrations with popular review, loyalty and email provider apps


Pricing

Visely’s mid-tier program offers customized, post-purchase and dynamic recommendations, as well as Shopify Plus checkout upsells for $499 per month. The Enterprise plan at $999 per month is the only option for personalized, content and rule-based recommendations, as well as widgets for external properties (like blogs or forums). However image based recommendations cost an additional $149 per month for all plans.

Bold Brain and Bold Upsell (Bold Commerce)

Entry and Mid-market personalized conversion tools

Bold Commerce offers a wide variety of conversion apps that focus on product bundles, subscriptions, upsells and more. Each app can be integrated with their machine learning, advanced product recommendation tool (Bold Brain) to deliver personalized recommendations based on advanced data analysis.

Features

  • Smart subscription personalized recommendations when integrating with Bold Subscriptions
  • Cross-sell and upsell personalized recommendations when integrating with Bold Upsell
  • Product bundle personalized recommendations when integrating with Bold Bundles
  • Personalized loyalty programs when integrating with Bold Loyalty
  • Smart audiences and segmentation
  • Advanced analytics for audience and cross-sell performance
  • Integrates with Mailchimp and Yotpo


Pricing

Bold Brain is priced at $19.99 per month with 2% of widget sales. All integrated conversion apps such as Bold Upsell, Bold Bundles and Bold Subscriptions are an additional cost of $9.99/month and up. Merchants should note that the app must be integrated with another Bold product to provide personalized recommendations.


Next Steps

Personalization is inherently about collecting data and using that data to guide the user to a goal. While product recommendations are the most common form of personalization, many brands, especially in fashion, apparel, beauty, and skincare, are likely to see more value out of intent oriented personalization - which is to say, if you know they have dry skin, show them the dry skin products, not the age-reducing products. Or, if you know their shoe size, don’t show them shoes that you don’t have that size in stock.


Personalization is still in its infancy. We have so much more we can do as marketers, and so much more we want as consumers. The only thing I know for sure is static sites - sites that don’t have any personalization components - will become antiquated in the near future.

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About

About the author

Derric Haynie is the host of “The Future of Ecommerce” podcast and Chief Ecommerce Technologist at Ecommercetech.io – Where Ecommerce stores go to research, discover, and buy the right tools to grow their store. Half of his day is spent reviewing tech tools, and the other half is talking with merchants to help them discover which solutions are right for them. When he’s not doing that, you can find him speaking, networking, or grabbing a drink at any of your favorite Ecommerce events.