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Collection: Customer Support Helpdesk

What are the best Ecommerce Helpdesks? This topic is one of our specialties. Please review each customer service helpdesk below and see how it will integrate with your store.

Two pieces of advice:

1. Start with the integration partners you need.

2. Look for tools that will automate many of your repetitive tasks, like "Where's my order?"

2 tools
  • Re:amaze
    Regular price
    Starting at $20.00 per month
    Sale price

    Re:amaze is a customer service and live chat platform that helps Wcommerce customer service teams mitigate and respond to inquiries by prospects and customers. 

    They have a robust Shopify integration, advanced live chat tool, knowledge base / FAQ system, which you can search directly from their chat tool, and they integrate with all the channels you would need: SMS, Messenger, Social Media, Email, Contact forms, Phone, etc.

    Some more advanced features include: Collision detection, which prevent multiple agents from responding to same ticket.

  • Gorgias
    Regular price
    Starting at $60.00 per month
    Sale price

    Gorgias is an all-in-one customer support helpdesk software specifically designed for Ecommerce stores. 

    With a deep Shopify integration, Gorgias allows you to not only pull customer data into your helpdesk, so that agents can more easily access it, but they allow you to edit shipping information, adjust tags, and refund orders.

Need Help Finding the Right Tool For You?

Book a Forever-Free Consultation with one of our in-house Ecommerce Technologists and they will go through your existing business and tech stack and help you select the right tool.

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