[New Virtual Event] Conversational Commerce in 2020

Collection: Customer Support Helpdesk

What are the best Ecommerce Helpdesks? This topic is one of our specialties. Please review each customer service helpdesk below and see how it will integrate with your store.

Two pieces of advice:

1. Start with the integration partners you need.

2. Look for tools that will automate many of your repetitive tasks, like "Where's my order?"

4 tools
  • ReConvert
    ReConvert
    Regular price
    Starting at $0.00 per month
    Sale price
    $0.00

    ReConvert is a “thank you” page optimizer that allows you to resell to your customers after check out. It has a simple drag and drop interface that lets you completely customize your page and offers different pages based on triggers you set. There are discount pop-ups with countdown timers, product recommendations, a reorder button, and even the opportunity to capture additional information like the customer's birthday all available within the app. 

  • jumper.ai
    jumper.ai
    Regular price
    Starting at $0.00 per month
    Sale price
    $0.00
    Jumper.ai is a chat tool on the forefront of conversational commerce and social commerce. They enable brands to connect with their customers right where the customer wants to chat: Facebook Messenger, WhatsApp, Instagram, SMS, Google RCS, iMessage - basically any conversation platform you can think of. They also go on your website, so that you can sell through chat. Customers can get personalized advice, ask questions, request a demo and tada, best of all, pay for products all within the chatbox. 
  • Re:amaze
    Re:amaze
    Regular price
    Starting at $20.00 per month
    Sale price
    $20.00

    Re:amaze is a customer service and live chat platform that helps Wcommerce customer service teams mitigate and respond to inquiries by prospects and customers. 

    They have a robust Shopify integration, advanced live chat tool, knowledge base / FAQ system, which you can search directly from their chat tool, and they integrate with all the channels you would need: SMS, Messenger, Social Media, Email, Contact forms, Phone, etc.

    Some more advanced features include: Collision detection, which prevent multiple agents from responding to same ticket.

  • Gorgias
    Gorgias
    Regular price
    Starting at $60.00 per month
    Sale price
    $60.00

    Gorgias is an all-in-one customer support helpdesk software specifically designed for Ecommerce stores. 

    With a deep Shopify integration, Gorgias allows you to not only pull customer data into your helpdesk, so that agents can more easily access it, but they allow you to edit shipping information, adjust tags, and refund orders.

Need Help Finding the Right Tool For You?

Book a Forever-Free Consultation with one of our in-house Ecommerce Technologists and they will go through your existing business and tech stack and help you select the right tool.

We do the demos and trials so you don't have to.

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